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<br /> Parking Control Enforcement Services <br />CITY OF SANTA ANA, CA | RFP NO. 23-036 | MARCH 28, 2023 | Proposed Work Plan 15 <br />policies. LAZ Parking will also comply with all the City’s standards and requirements for employees and <br />acknowledges that the City reserves the right to be involved in the recruitment and selection process of new <br />contract enforcement personnel. <br />Recruiting & Hiring Process <br />LAZ Parking has a comprehensive pre- <br />employment screening and recruitment <br />program in place to ensure only the most <br />qualified candidates are chosen for <br />employment. Pre-employment screening is an <br />effective risk management tool that promotes <br />a safe and profitable workplace by helping to <br />limit the uncertainty inherent in the hiring <br />process. <br />LAZ Parking will continue to strive to recruit and retain the most qualified personnel for this contract. We will <br />adhere to the minimum requirements set forth by the RFP as stated below. <br /> <br /> <br /> <br /> <br /> <br /> Ability to read, write legibly, speak, and comprehend the English language. (Bilingual fluency in Spanish or other <br />language approved on the City’s bilingual list is preferred.) <br /> Trained and bonded, a minimum of 21 years of age. <br /> Capable of performing assigned duties. <br /> Pass a background check including review of the employee’s criminal history that would pose a liability for the City <br />including violent crimes. Convictions for traffic violations will be assessed based on severity, frequency, and time frame. <br /> A High School Diploma or its equivalent. <br /> Be well groomed at all times and, at a minimum, be in compliance with the Police Departments policies related to <br />grooming standards and tattoos while on duty. <br /> A minimum of eight (8) hours of training on the City’s parking citation forms and procedures including, but not limited <br />to, use of necessary equipment, vehicle operations, traffic control procedure, etc. <br /> A minimum of eight (8) hours of basic customer service training including, but not limited to, conflict resolution, <br />handling difficult customers and cultural diversity. <br /> A minimum of four (4) hours training on relevant federal, state and local laws, regulations, rules, policies, guidelines and <br />procedures. Additional training may be required as determined by City staff. <br /> A current “Guard Card” license issued by the State of California pursuant to the California Business and Professions <br />Code. <br />DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8