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<br /> Parking Control Enforcement Services <br />CITY OF SANTA ANA, CA | RFP NO. 23-036 | MARCH 28, 2023 | Proposed Work Plan 16 <br />TRAINING <br />LAZ Parking is aware of the impact initial and ongoing training has on the <br />performance of our enforcement officers. Annually our staff in Santa Ana is <br />issuing over 65,000 citations with a dismissal rate of 0.8%. This metric quantifies <br />the importance of initial and ongoing training as well as a QA/QC process to <br />ensure citation accuracy. We believe well-trained officers will ensure a high rate <br />of enforcement resulting in increased compliance and reducing negative backlash <br />from citizens who may protest effective enforcement, thus reducing the demands <br />on both LAZ Parking and Santa Ana PD staff. We will provide extensive in-house <br />training with a formal induction program for new employees, continuing on-the- <br />job training, and participation in training offered by Santa Ana Police Department. <br />New hires go through a combination of classroom and field training, including ride-along training with supervisors <br />and the Santa Ana Police Department. New hire training typically lasts 1-2 weeks, following the curriculum shown <br />in the table below. <br />WEEK 1: <br />CLASSROOM / FIELD <br />TRAINING <br /> LAZ Parking on-boarding and orientation <br /> Officer expectations and responsibilities <br /> Professional Demeanor/Customer Service/Conflict Resolution <br /> Driving and Safety Guidelines <br /> Uniform and personal appearance guidelines <br /> Municipal Code and C.V.C. overview <br /> Attendance & shift start/end expectations <br /> Handheld/Printer equipment overview <br /> Injury/Vehicle accident reporting <br /> Radio etiquette <br />WEEK 2: <br />FIELD TRAINING <br /> Beat assignment maps <br /> Residential Permit Districts <br /> Calls for service <br /> Officer daily assignment sheet <br /> Appeals process and guidelines <br /> Citation issuance overview and equipment training <br /> Field training with LAZ Supervisor <br /> Field Training with Santa Ana Police Department PCO <br />DocuSign Envelope ID: 5C666F1F-E77F-43CE-8AE0-2CDA4FE129A8