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<br />ARTICLE XX <br />20.0 GRIEVANCE REVIEW PROCEDURE <br />20.1 Alleged Violations Concerning the Interpretation or Application of Specific Provisions of <br />This MOU. <br />A.Solely the Union (not an employee or group of employees) shall be allowed to file <br />a grievance concerning the interpretation or application of specific provisions of <br />this MOU. <br />B. <br />20.2 Step 1 <br />A. <br />The parties can mutually agree to extend any deadlines in this Article. <br />The Union shall first attempt to resolve the grievance at Step 1 with the Executive <br />Director of Human Resources or designee without undue delay, but in no case, <br />beyond a period of ten (10) calendar days after the occurrence of the alleged <br />incident giving rise to the grievance, or when the grievant knew or should have <br />reasonably become aware of the facts giving rise to the grievance. <br />B.The Executive Director of Human Resources or designee will respond to the <br />grievance within fourteen (14) calendar days of receiving the grievance. <br />C. <br />20.3 Step 2. <br />A. <br />Every effort shall be made to find an acceptable solution to the grievance at Step 1. <br />If the Union is not satisfied with the response from the Executive Director of <br />Human Resources or designee, the Union must submit grievance in writing to Step <br />2 (binding arbitration) to the Executive Director of Human Resources or designee <br />with ten (10) calendar days of receiving the Step 1 response. Should the Union fail <br />to file a written grievance at Step 2 within ten (10) calendar days after receiving the <br />response at Step 1, the grievance shall be barred and waived. <br />B.The City and Union agree to select an arbitrator in the following manner: <br />1. <br />2. <br />The City and Union shall refer to the mutually approved standing list of <br />arbitrators as specified in Section 19.2(A)(2)(b). <br />The City and Union shall select an arbitrator from the standing list via the <br />striking method. The parties shall mutually agree which party strikes the <br />first name. If the parties cannot mutually agree, the parties shall toss a coin <br />SANTA ANA MANAGEMENT ASSOCIATION (SAMA) MOU: 2022-2025 57