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Page 1 of 4 <br />CLM - 180803 <br />Services Work Order <br />This Time and Materials Services Work Order (“Work Order" or "Order" or "SWO”) is subject to all terms and conditions of <br />the Software Services Agreement (or, if applicable, the Professional Services Agreement) between Infor (US) LLC (“Infor”) <br />and City of Santa Ana (“Licensee”) with an Effective Date of 3/3/2008 (the "Services Agreement"). All terms of the Services <br />Agreement are incorporated herein by this reference. Capitalised terms not defined in this Work Order are defined in the <br />Services Agreement. In the event of a conflict, the terms of this Work Order control over the terms of the Services Agreement. <br />Effective Date of Work Order: date of final signature below <br />Work Order Number: AGR.128931 <br />Prepared by: Porter Rosenkrantz <br />Project Name: City of Santa Ana - Lawson Consulting Staff Augmentation <br />Description of Services to be Provided <br />lnfor will provide ad hoc staff augmentation consulting services for the S3 Lawson application as requested by Licensee <br />during the period beginning July 1, 2023 through June 30, 2026. <br />The estimated hours included in this Services Work Order are designed to be utilized by the Licensee on an as requested <br />basis. The specifics of the services to be provided have not been determined but will be discussed and agreed upon <br />through the assigned lnfor Project Manager, prior to a resource being engaged. <br />No specific deliverables defined. Any deliverables requested/provided would be mutually agreed upon. <br />General Assumptions and Obligations <br />1. Any requirement(s) not specified in this Order will be addressed using the Project Change Control Process. <br />2. Licensee acknowledges that any delays or changes caused by Licensee, Licensee’s employees, equipment, contractors <br />or vendors may cause an increase in the fees required under this Order, including without limitation, delays or changes <br />due to the following: (a) change to or deficiency in the information which Licensee has supplied to Infor; (b) failure by <br />Licensee to perform any of its responsibilities in a timely manner including the supply to Infor of resources and information; <br />or (c) an unanticipated event that changes the service needs or requirements of Licensee. Changes required to this Order <br />as a result of any of the foregoing events will be handled using the Project Change Control Process. <br />3. For all services provided at Licensee locations, Licensee will provide office facilities to Infor personnel. This includes, but <br />is not limited to, office space, desks, networked computers, secured filing cabinets if required, team meeting rooms, <br />networked printers, photocopier, telephones, stationery, whiteboards, internet and remote VPN connection. <br />DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AE0C4F96