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complaint. Contractor shall furnish a written report of the incident to the City of Santa Ana <br />Public Works Agency within five (5) business days after the occurrence. <br />16. Contractor shall maintain detailed records and reports of the total number of hours of <br />service provided. These records shall list the number of hours worked at each location. <br />These records will be made available for inspection and audit by the City of Santa Ana at <br />any time. <br />IV. EXAMINATION OF WORK AREA <br />Consultant/contractor is responsible for familiarizing themselves with the applicable schools <br />and Crossing Guard locations prior to having submitted a proposal. Submission of a proposal <br />shall be deemed conclusive evidence that such a tour has been made by each <br />Consultant/Contractor and shall constitute a waiver by each of all claims of error in the <br />proposal, withdrawal of the proposal, or combination thereof, under the executed agreement, <br />or any revision thereof As part of its specifications, the City will provide, if requested, <br />available information, which it deems may be of assistance to prospective Contractors. <br />It should be noted that street intersections and other locations that are programmed for school <br />crossing guard services will be determined at the sole discretion of the City of Santa Ana. <br />V. ADDITIONAL REQUIREMENTS <br />Training —Create and maintain a complete description of your adult crossing guard and <br />safety training programs. Include the type of training, materials used, testing, and the total <br />of training, materials used, testing, and the total of training hours required prior to assigning <br />a crossing guard to a school location. In addition, indicate the period of time for re -testing <br />and re-evaluation of your existing crossing of time for re -testing and re-evaluation of your <br />existing crossing guards. Provide a link to the City for all training manuals. <br />2. Project Staffmg — Keep the City Appraised of any changes in key personnel identified in <br />the proposal as the project manager and the person designated as the field supervisor. <br />These qualified individuals will have experience in supervising school crossing guards, <br />and other employees who will be associated with the service. . The city expects that the <br />field supervisor will be available by telephone on all occasions for discussion with City <br />staff, and to be locally available for meetings in person upon 24-hour written or telephonic <br />notice. <br />If applicable, submit a plan to hire existing All City Management Services employees, as <br />required in the scope of work, who were providing Part -Time Adult Crossing Guards <br />services, including the pay scale proposed to compensate these individuals. <br />Update and maintain an organization chart showing the name of the project manager, field <br />supervisor, other key personnel, and all staff assigned to the project. The City reserves the <br />right to approve the final and/or modified staffmg plans. <br />Update and maintain plan to ensure all positions are properly staffed during the times <br />designated by the City of Santa Ana and the affected school districts. The plan shall include <br />Page 4 of 6 <br />