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Finance and Management Services <br />www.santa-ana.org/finance <br />Item # 21 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br />Staff Report <br />May 2, 2023 <br />TOPIC: Online Debit and Credit Card and Electronic Fund Transfer Automated Clearing <br />House (ACH) Merchant Payment Processing Services <br />AGENDA TITLE <br />Approve Amendment to Agreement with TSYS Merchant Solutions, LLC DBA Global <br />Payments, Inc. for Online Debit and Credit Card and Electronic Fund Transfer <br />Automated Clearing House (ACH) Merchant Payment Processing Services, Support <br />and Maintenance, and Purchase of Point -of -Sale Payment Terminals for a New <br />Agreement Amount Not to Exceed $2,022,400 <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute a second amendment to the agreement with <br />TSYS Merchant Solutions, LLC, doing business as Global Payments, Inc., for online <br />debit and credit card payment processing, electronic fund transfer Automated Clearing <br />House ("ACH") payment processing, support and maintenance, and purchase of <br />payment terminals. The amendment includes a base contract increase in the amount of <br />$4,000 and general contingency increase in the amount of $120,000, for a new <br />agreement amount not to exceed $2,022,400. The not to exceed amount includes a <br />general contingency of $362,400 over the maximum life of the agreement. The <br />amendment adds a base term commencing May 2, 2023 and expiring December 31, <br />2025, with provision for two renewal options (a three-year and a one-year), subject to <br />non -substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />On December 6, 2022, the City Council approved a renewal agreement with TSYS <br />Merchant Solutions, LLC, DBA Global Payments Direct, Inc. ("TSYS"), to support the <br />City's Europay, MasterCard, and Visa ("EMV") Chip and PIN cashiering software and <br />hardware upgrades to improve the security of debit and credit payment transactions for <br />Santa Ana residents and customers. Now, City staff would like to propose a contract <br />amendment to support new system integrations for various City agencies and to provide <br />added payment services. <br />The City uses TSYS for all walk-in credit card payments made at City facilities, including <br />City Hall cashiering counters, Police Department Traffic and Records Divisions, and the <br />Santa Ana Zoo. TSYS will also provide an e-Commerce gateway transaction integration <br />