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Pg. 15 CHAPTER III – ALLOCATING TIME TO SERVICES <br /> <br />City of Santa Ana Rent Stabilization Program Fee – March 2023 <br />Table 4: Allocation of Time (Page 1 of 4) <br /> <br />ALLOCATION OF TIME <br />PROGRAM TASKS <br />Housing <br />Programs <br />Coordinator <br />Housing <br />Programs <br />Analyst <br />Management <br />Analyst <br />Senior Office <br />Assistant <br />1) Rental Registry ‐ Section 8‐3160 10% of time 1% of time 15% of time 15% of time <br /> Change of Onwership - Section 8-3160(b) 30 min ea 15 min ea 15 min ea <br /> Re-Registration - Section 8-3160(c) 30min/wk 3hrs/wk <br /> Claim of Exemption - Section 8-3160(d) 30min/wk 1hr/wk <br /> Termination of Exemption - Section 8-3160(e) 30min/wk 15min/wk <br /> Rental Registry Fee (Collection) - Section 8-3161(a) 5% of time 30% of time <br /> Late Fee - Section 8-3161(c)/Settlements/Admin Cite 3hrs/wk <br /> General Inquiries (Phone Calls & Walk Ins) 10% of time Remainder <br />2) Enforcement and Compliance <br /> Inquiry about compliance/violation 30 min ea 10 min ea <br /> Notices of violation/complaints 30 min ea 15 min ea <br /> Investigation of complaints 2hrs ea <br /> Citations, Prosecutions & Litigations 2hrs/wk <br /> Code Enforcement Inspections 1hr/wk 15 min ea <br /> Case correspondence and record keeping 10% of time <br />3) Notice of Termination of Tenancy/Evictions – Section 8‐3121(a)(4) <br /> Receive and file - Sections 8-3121(a)4) & 8-3149(d) 1hr/wk 4hrs/wk <br /> Follow-up on unjust evictions 2hrs/wk 4hrs/wk <br />4) Petition Process ‐ Section 8‐3145 <br /> Direct Inquiries & Petition Review 8hrs/wk 10hrs/wk <br /> Annual Allowable Rent Adj - Section 8-3140(b) 40hrs/yr 80 hrs/yr 80 hrs/yr 20hrs/yr <br /> Fair Return Petition - Section 8-3142 25hrs ea 125hrs ea <br /> Capital Improvement Petition - Section 8-3143 15hrs ea 75hrs ea <br /> Tenant Petition - Section 8-3144 2hrs/wk 15 min ea <br />5) Voluntary Mediation ‐ Section 8‐3146(a) <br /> Mediation (pre)counseling 1hr/wk 2hrs/wk 4hrs/wk <br /> Mediation cases heard 1hr/wk 2hrs/wk <br />6) Petition Hearings and Appeals – Section 8‐3145(f) <br /> Direct Inquiries for hearings and appeals 1hr ea <br /> Time of Hearing - Section 8-3145(h) 2hrs/wk <br /> Appeal (of decision) - Section 8-3145(q) 2hr ea 1hr ea <br />7) Rental Housing Board ‐ Section 8‐3180 <br />8) Administration (Overhead)Remainder Remainder Remainder <br /> Budget, Staffing, Training, Department Coordination <br /> Policy/Program Development, Legal Compliance <br /> Education & Outreach - Section 8-3162 <br /> Agency Liaison & Regional/State representation