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Pg. 16 CHAPTER III – ALLOCATING TIME TO SERVICES <br /> <br />City of Santa Ana Rent Stabilization Program Fee – March 2023 <br />Table 4: Allocation of Time (Page 2 of 4) <br /> <br />ALLOCATION OF TIME <br />PROGRAM TASKS <br />Contract <br />Hearing <br />Officer <br />Contract <br />Mediator <br />Assistant City <br />Attorney <br />Deputy City <br />Attorney <br />1) Rental Registry ‐ Section 8‐3160 <br /> Change of Onwership - Section 8-3160(b) <br /> Re-Registration - Section 8-3160(c) <br /> Claim of Exemption - Section 8-3160(d) <br /> Termination of Exemption - Section 8-3160(e) 4hrs/mo <br /> Rental Registry Fee (Collection) - Section 8-3161(a) <br /> Late Fee - Section 8-3161(c)/Settlements/Admin Cite <br /> General Inquiries (Phone Calls & Walk Ins) <br />2) Enforcement and Compliance <br /> Inquiry about compliance/violation <br /> Notices of violation/complaints 30 min ea 2hr ea <br /> Investigation of complaints 30 min ea <br /> Citations, Prosecutions & Litigations 2hrs ea 8hrs ea <br /> Code Enforcement Inspections <br /> Case correspondence and record keeping <br />3) Notice of Termination of Tenancy/Evictions – Section 8‐3121(a)(4) <br /> Receive and file - Sections 8-3121(a)4) & 8-3149(d) <br /> Follow-up on unjust evictions 10hrs/wk 20hrs/wk <br />4) Petition Process ‐ Section 8‐3145 <br /> Direct Inquiries & Petition Review <br /> Annual Allowable Rent Adj - Section 8-3140(b) 4hrs/yr <br /> Fair Return Petition - Section 8-3142 3hrs ea 5hrs ea <br /> Capital Improvement Petition - Section 8-3143 3hrs ea 5hrs ea <br /> Tenant Petition - Section 8-3144 10hrs/wk 20hrs/wk <br />5) Voluntary Mediation ‐ Section 8‐3146(a) <br /> Mediation (pre)counseling <br /> Mediation cases heard 20hrs/wk <br />6) Petition Hearings and Appeals – Section 8‐3145(f) <br /> Direct Inquiries for hearings and appeals <br /> Time of Hearing - Section 8-3145(h) 20hrs/wk <br /> Appeal (of decision) - Section 8-3145(q) 3hrs ea <br />7) Rental Housing Board ‐ Section 8‐3180 16hrs/mo <br />8) Administration (Overhead)Remainder Remainder <br /> Budget, Staffing, Training, Department Coordination <br /> Policy/Program Development, Legal Compliance <br /> Education & Outreach - Section 8-3162 <br /> Agency Liaison & Regional/State representation