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Pg. 19 CHAPTER III – ALLOCATING TIME TO SERVICES <br /> <br />City of Santa Ana Rent Stabilization Program Fee – March 2023 <br />With the allocation of time completed, we analyzed the data and tested for reasonableness. <br /> <br />Table 5: Analysis of Time Allocation <br /> <br /> <br />TIME ANALYSIS <br />PROGRAM TASKS <br /> Units Per <br />Year <br /> Time Per <br />Unit <br />(Hours) <br /> Annual <br />Time <br />(Hours) <br />% of Total <br />Time <br /> Service <br />Area % of <br />Total Time <br />1) Rental Registry ‐ Section 8‐3160 32,450 0.02 850 3.3%16% <br /> Change of Onwership - Section 8-3160(b) 120 0.50 120 0.5% <br /> Re-Registration - Section 8-3160(c) 10,281 0.02 182 0.7% <br /> Claim of Exemption - Section 8-3160(d) 4,835 0.06 286 1.1% <br /> Termination of Exemption - Section 8-3160(e) 240 0.36 87 0.3% <br /> Rental Registry Fee (Collection) - Section 8-3161(a) 32,450 0.04 1,505 5.9% <br /> Late Fee - Section 8-3161(c)/Settlements/Admin Cite 1,000 0.24 238 0.9% <br /> General Inquiries (Phone Calls & Walk Ins) 16,225 0.04 721 2.8% <br />2) Enforcement and Compliance 10% <br /> Inquiry about compliance/violation 325 0.75 244 1.0% <br /> Notices of violation/complaints 16 5.33 93 0.4% <br /> Investigation of complaints 24 7.50 180 0.7% <br /> Citations, Prosecutions & Litigations 18 18.00 428 1.7% <br /> Code Enforcement Inspections 208 4.18 922 3.6% <br /> Case correspondence and record keeping 1 570.30 570 2.2% <br />3) Notice of Termination of Tenancy/Evictions – Section 8‐3121(a)(4) 9% <br /> Receive and file - Sections 8-3121(a)4) & 8-3149(d) 10,281 0.02 260 1.0% <br /> Follow-up on unjust evictions 103 17.67 1,924 7.5% <br />4) Petition Process ‐ Section 8‐3145 18% <br /> Direct Inquiries & Petition Review 1,388 0.67 936 3.7% <br /> Annual Allowable Rent Adj - Section 8-3140(b) 1 188.00 228 0.9% <br /> Fair Return Petition - Section 8-3142 4 137.00 648 2.5% <br /> Capital Improvement Petition - Section 8-3143 4 87.00 408 1.6% <br /> Tenant Petition - Section 8-3144 889 2.47 2,302 9.0% <br />5) Voluntary Mediation ‐ Section 8‐3146(a) 6% <br /> Mediation (pre)counseling 103 3.03 364 1.4% <br /> Mediation cases heard 103 11.11 1,196 4.7% <br />6) Petition Hearings and Appeals – Section 8‐3145(f) 10% <br /> Direct Inquiries for hearings and appeals 45 1.00 45 0.2% <br /> Time of Hearing - Section 8-3145(h) 897 1.28 1,144 4.5% <br /> Appeal (of decision) - Section 8-3145(q) 123 10.00 1,476 5.8% <br />7) Rental Housing Board ‐ Section 8‐3180 1 2,072.63 2,073 8.1%8% <br />8) Administration (Overhead)1 5,834.53 6,191 24.2%24%