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Pg. 18 CHAPTER III – ALLOCATING TIME TO SERVICES <br /> <br />City of Santa Ana Rent Stabilization Program Fee – March 2023 <br />Table 4: Allocation of Time (Page 4 of 4) <br /> <br />ALLOCATION OF TIME <br />PROGRAM TASKS <br />Senior <br />Accounting <br />Assistant <br />Accountant <br />II <br />Administrative <br />Services <br />Manager <br />Executive <br />Director of <br />Comm Dev <br /> Units <br />Per Year <br />1) Rental Registry ‐ Section 8‐3160 32,450 <br /> Change of Onwership - Section 8-3160(b)120 <br /> Re-Registration - Section 8-3160(c)10,281 <br /> Claim of Exemption - Section 8-3160(d)4,835 <br /> Termination of Exemption - Section 8-3160(e)240 <br /> Rental Registry Fee (Collection) - Section 8-3161(a) 80% of time 20% of time 10% of time 32,450 <br /> Late Fee - Section 8-3161(c)/Settlements/Admin Cite 5% of time 5% of time 1,000 <br /> General Inquiries (Phone Calls & Walk Ins)16,225 <br />2) Enforcement and Compliance <br /> Inquiry about compliance/violation 325 <br /> Notices of violation/complaints 16 <br /> Investigation of complaints 24 <br /> Citations, Prosecutions & Litigations 18 <br /> Code Enforcement Inspections 208 <br /> Case correspondence and record keeping 1 <br />3) Notice of Termination of Tenancy/Evictions – Section 8‐3121(a)(4) <br /> Receive and file - Sections 8-3121(a)4) & 8-3149(d) 10,281 <br /> Follow-up on unjust evictions 103 <br />4) Petition Process ‐ Section 8‐3145 <br /> Direct Inquiries & Petition Review 1,388 <br /> Annual Allowable Rent Adj - Section 8-3140(b)1 <br /> Fair Return Petition - Section 8-3142 4 <br /> Capital Improvement Petition - Section 8-3143 4 <br /> Tenant Petition - Section 8-3144 889 <br />5) Voluntary Mediation ‐ Section 8‐3146(a) <br /> Mediation (pre)counseling 103 <br /> Mediation cases heard 103 <br />6) Petition Hearings and Appeals – Section 8‐3145(f) <br /> Direct Inquiries for hearings and appeals 45 <br /> Time of Hearing - Section 8-3145(h)897 <br /> Appeal (of decision) - Section 8-3145(q)123 <br />7) Rental Housing Board ‐ Section 8‐3180 1 <br />8) Administration (Overhead)Remainder Remainder Remainder 100% of time 1 <br /> Budget, Staffing, Training, Department Coordination <br /> Policy/Program Development, Legal Compliance <br /> Education & Outreach - Section 8-3162 <br /> Agency Liaison & Regional/State representation