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DocuSign Envelope ID: 4BDC617B-C22E-4B4A-8057-C42295F83EC5 <br />of workers (full-time equivalents) involved in each sector, whether these workers are your direct employees (or eEiNhToAa third <br />party), and any overlap between the sales and service functions. <br />Item <br />Question <br />Response* <br />26 <br />Sales force. <br />White Cap has a sales force over 2000 outside and inside sales associates with <br />additional associates in Canada (under the Brafasco brand). Our sales force is <br />trained and expected to call on and service any Sourcewell members within their <br />assigned territories across the nation. Robust sales reporting exactly in line with <br />Sourcewell requirements has been and will continue to be submitted before the <br />quarterly deadlines. <br />27 <br />Dealer network or other distribution <br />White Cap has no dealer network. Our company has more than 450 locations in <br />methods. <br />U.S. and Canada (under the Brafasco brand) along with a vast fleet of delivery <br />trucks to provide next day delivery. We are able to support Sourcewell members with <br />what they need, where they need it and when they need it, utilizing our own company <br />owned resources. This gives us much better control of the overall distribution process <br />from start to finish. <br />28 <br />Service force. <br />White Cap has a team of more than 9000 direct employees that you can rely on for <br />professional service and solutions. We bring comprehensive knowledge of facility <br />MRO, Federal, State and Local government, concrete, tilt -up, bridge, highway, grading, <br />waterproofing, residential and commercial construction practices to provide the <br />expertise you expect. All associates are trained on sales even though their primary <br />function may be servicing customers in an operational role. <br />29 <br />Describe the ordering process. If orders <br />From hard -to -find products to technical expertise to jobsite training, White Cap <br />will be handled by distributors, dealers or <br />supports professional government customers and contractors in non-residential, <br />others, explain the respective roles of the <br />residential and infrastructure end markets with everything they need to keep their <br />Proposer and others. <br />projects moving on time, on budget, and as safely as possible. <br />As the leading North American distributor for professional contractors, the White Cap <br />family consists of multiple brands in the U.S. and Canada. White Cap operates more <br />than 450 branches across North America with more than 9,000 employees supporting <br />approximately 200,000 customers across 15 construction trades. <br />Our ordering process is dictated by how the customer prefers to buys from us. We <br />offer counter and will call service through our branches. We offer online ordering <br />through www.whitecap.com. We also offer traditional phone, fax and/or email service <br />for facilitating orders. As a plus, we have a dedicated government sales team for our <br />Sourcewell customers to provide them with extra special service. This team will also <br />handle the orders that come in through the BUY SOURCEWELL ecommerce platform <br />that will soon be launching. White Cap is already set up with Equall-evel with a top <br />tier profile having a Punchout (GO) store. We are ready and eager to support this <br />program. <br />30 <br />Describe in detail the process and <br />For shipping orders, our delivery commitment for standard stock products shipped to <br />procedure of your customer service <br />our customers is typically next day delivery for customers located within 35 miles of <br />program, if applicable. Include your <br />one of our 271 branches nationwide. In this scenario, we will use our fleet of <br />response -time capabilities and <br />company -owned delivery trucks. Normal, standard transit times will apply should we <br />commitments, as well as any incentives <br />have to send via an alternate carrier (UPS, Fed Ex, etc.) or freight line. We also <br />that help your providers meet your stated <br />have a centralized logistics team that handles any special requests and negotiates <br />service goals or promises. <br />freight rates so we can pass these savings onto our customers and further <br />differentiate White Cap from the competition. <br />For will call orders called into one of our branches, the expectation is that the order <br />will be ready for pick up within 2 hours from the time of placing the order. <br />31 <br />Describe your ability and willingness to <br />White Cap is in a class of its own as the only national construction supplier on the <br />provide your products and services to <br />market today offering professional type products and services. This is very important <br />Sourcewell participating entities in the <br />as we can attest that many existing Sourcewell members are signing up with our <br />United States. <br />company for our strong product offerings under the program. <br />Our large national footprint, dedicated and owned fleet of trucks, extensive inventory, <br />no charge training and expertise and many other offerings, set us apart from our <br />competition and any others vendors on any of the national cooperative purchasing <br />programs today. We eagerly desire to continue to partner with Sourcewell as our first <br />choice and only contract vehicle into the state and local (SLED) government market. <br />32 <br />Describe your ability and willingness to <br />White Cap has a separate Canadian entity called Brafasco which proudly operates <br />provide your products and services to <br />across Canada with 42 Branches, over 200 Associates, over 15,000 SKUs, superior <br />Sourcewell participating entities in Canada. <br />delivery and services. Brafaso operates under White Cap Supply Canada Inc. along <br />with National Concrete Accessories and Brock White Canada. We are very willing to <br />provide our products and services to Sourcewell (Canoe) member agencies in <br />Canada utilizing the Canoe program. Brafasco will dictate its own pricing and <br />delivery terms. Following is a link to Brafasco's website: https://brafasco.com/ <br />33 <br />Identify any geographic areas of the United <br />We have a national presence and all geographic areas of the United States and <br />States or Canada that you will NOT be <br />Canada can be fully serviced. <br />fully serving through the proposed contract. <br />Bid Number: RFP 091422 Vendor Name: White Cap, LP <br />