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<br /> <br /> <br /> <br /> 2 Complete all the work necessary to <br />fully integrate, test, and verify that <br />the System is fully functional by <br />July 1, 2023. <br /> Yes Having implemented similar <br />projects for other customers, we <br />are confident that we will be able <br />to successfully launch the system <br />for the City of Santa Ana by July <br />1, 2023. <br /> <br /> C. Ongoing Maintenance, Operations, <br />and Support <br /> 3Di has developed an innovative <br />support program called Genie <br />support. Genie support includes <br />MOS (, also referred to as <br />Maintenance, Operations, and <br />Support) and is a comprehensive <br />program that assures reliable <br />system for the customers. Please <br />see details of the Genie Support <br />program below. <br /> <br /> 1 System software updates, bug <br />fixes, and patches. <br /> Yes Please see details of the Genie <br />Support program below <br /> <br /> 2 Monitor performance and problem <br />resolution. <br /> Yes Please see details of the Genie <br />Support below. <br /> <br /> 3 System recovery from errors <br />and/or downtime. <br /> Yes Please see details of the Genie <br />Support below. <br /> <br /> 4 Other technical support, as needed. Yes Please see details of the Genie <br />Support below. <br /> <br /> D. Training <br /> <br /> 1 Provide all of the training <br />necessary to operate, maintain, and <br />support the System, including <br />training materials and a training <br />plan. <br /> Yes 3Di will provide training to the <br />City staff to be able to <br />effectively use the system. There <br />are two types of training, <br />namely, training for staff that <br />will be using the system and <br />training for the staff that will be <br />administering the system (e.g., <br />manager users, etc.). 3Di will <br />EXHIBIT 1