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Finance and Management Services <br />www.santa-ana.org/finance <br />Item # 23 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />February 7, 2023 <br />TOPIC: City-wide Cashiering Software and Hardware Upgrades including <br />accompanying Support & Maintenance Services <br />AGENDA TITLE: <br />Approve a Master Renewal Agreement with System Innovators for Citywide Europay, <br />MasterCard, and Visa (“EMV”) Chip & PIN Credit Card Hardware Purchases and <br />Payment Card Industry Data Security Standard (“PCI DSS”) Cashiering Software <br />System Upgrades to the City’s existing “iNovah” Centralized Cashiering System, in an <br />Amount not to Exceed $765,032 and Approve a Corresponding Support and <br />Maintenance Agreement for the City’s Upgraded Cashiering system, Including Ongoing <br />Professional Software and Hardware services in an Amount not to Exceed $592,946 <br />(General and Non-General Fund) <br />RECOMMENDED ACTION <br />1.Authorize the City Manager to execute a master renewal agreement with System <br />Innovators, a division of N. Harris Computer Corporation, for a comprehensive <br />upgrade of iNovah, the City’s revenue management and cashiering software system, <br />necessary for EMV Chip & PIN credit card transactions and PCI DSS compliance. <br />The master renewal agreement would include related payment terminal hardware <br />purchases and a software system upgrade, plus contingent options for software <br />integrations with PRCSA’s Centaman Zoo Ticketing System, CivicRec Reservation <br />System and, plus PBA’s Clariti Land Management System, and CDA-Housing’s <br />Rental Registry Fee Program System, commencing February 7, 2023, and expiring <br />December 31, 2025, with a provision for two (2) renewal options of three (3) years, <br />and one (1) year; respectively, ending December 31, 2029 in an amount not to <br />exceed $765,032, which includes a contingency of $562,262 for the life of the <br />agreement subject to non-substantive changes approved by the City Manager and <br />City Attorney. <br />2. Authorize the City Manager to execute a corresponding Support and Maintenance <br />Agreement with System Innovators, a division of N. Harris Computer Corporation, for <br />on-going software and hardware support and maintenance of the upgraded iNovah <br />cashiering system, commencing February 7, 2023, and expiring December 31, 2025, <br />with a provision for two (2) renewal options of three (3) years, and one (1) year; <br />respectively, ending December 31, 2029 in an amount not to exceed $592,946,