Item 23 - City-wide Cashiering Software and Hardware Upgrades

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Renewal Agreement with System Innovators February 7, 2023 Page 2 3 2 2 9 which includes a contingency of $77,341 for the life of the agreement subject to non- substantive changes approved by the City Manager and City Attorney. DISCUSSION The following City agencies utilize N. Harris Computer Corporation, System Innovators, iNovah cashiering software and hardware to process the receipt of City revenues: Finance & Management Services Agency, Parks, Recreation & Community Services Agency, and the Santa Ana Police Department. Specifically, this includes payments for Municipal Utility Services (“MUS”) bills, Business License Tax, Hotel Visitors’ Tax, Utility Users’ Tax, Parking Citations, and all other payments processed throughout City facilities. To improve the security of in-person payment transactions for Santa Ana residents and to minimize the risk of a credit card information data breach, staff recommends a City-wide upgrade to the iNovah software system and payment terminal hardware which would support EMV Chip & PIN contactless payment terminals and PCI DSS compliance in order to protect credit card payment data. The distinguishing feature of EMV Chip & PIN payment transactions is that the payment information is resident in a secure chip that is embedded in a plastic payment card (often referred to as chip card or smart card). The secure chip provides three key elements: •It can perform payment processing functions; •It is able to store confidential information very securely; and •It can perform cryptographic payment processing. These capabilities provide the means for secure in-person payments. Moreover, PCI DSS is a written standard, created by the major credit card brands and maintained by the Payment Card Industry Security Standards Council. PCI DSS compliance contains technical requirements that protect and secure payment card data during processing, handling, storage, and transmission. The iNovah cashiering software system is fully integrated into all City payment systems, including but not limited to, enQuesta, the City’s water utility billing system. Beginning in Fiscal Year 2019-20, the Finance & Management Services Agency (“FMSA”), Public Works Agency (“PWA”), and Information Technology Department (“IT”) undertook development of a program for the implementation of Advanced Metering Infrastructure (“AMI”) to provide modern smart metering services to the City’s water utility operation and for MUS customers to which iNovah’s services are tied into. In March 2020, the FMSA Treasury & Customer Service Division (“Treasury”) began an upgrade to the City’s existing water, sewer, sanitation, and refuse customer information service/utility billing system, enQuesta, to ensure the City is keeping up with best practices as they relate to utility customer service, billing technology, and to ensure compatibility with the City’s AMI program systems. The AMI program is dependent on expanded use of the City’s upgraded MUS enQuesta system with which System Innovators’ iNovah cashiering software services are