Item 23 - City-wide Cashiering Software and Hardware Upgrades

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Renewal Agreement with System Innovators February 7, 2023 Page 3 3 2 2 9 integrated. iNovah services directly support and are bilaterally integrated with the MUS enQuesta upgrade. Also, the City’s existing iNovah software system is currently integrated with multiple City agencies and their customer information software systems. Inclusively, the iNovah revenue management and cashiering software system is also scheduled to be integrated into the City’s new Land Management System, the Zoo’s new reservation and ticketing system, the parks and recreation reservation system, the new business license software/platform system, and the new Rental Registry Fee software system. The cost to implement an equivalent City-wide cashiering software service provider is unknown, but would require new software and substantial additional integration expenses to the City as iNovah is fully integrated into all Treasury programs that require revenue processing services. Staff expects a competitive process leading to a new software system would have cost much more due to the conversion of so many integrated systems. System Innovators provides excellent support and maintenance services. Therefore, staff recommends the approval of a both a master renewal agreement and corresponding support and maintenance agreement with System Innovators, to ensure annual software support for the City’s cashiering system and hardware maintenance for cash drawers, receipt printers, and other associated equipment; System Innovators’ software support and maintenance services includes the right to receive the most recent iNovah version software releases and technical support services. Along with the approval of the renewal agreement, a City-wide upgrade to iNovah software and payment hardware to EMV Chip & PIN contactless payment terminals and PCI DSS compliance will be implemented. By doing so, Treasury will harmonize this agreement with other critical payment processing agreements, as well as enQuesta/AMI integrated agreements. Included among the other critical payment processing agreements are the City’s walk-in cashiering station merchant processing services, online cloud-based electronic billing and payment presentation/bill print services, 24-7/365 walk-up payment kiosk services, and over-the-phone interactive voice response and payment services. Based on the synchronization of all of these payment processing services, the City will achieve full PCI-DSS compliance, thereby transferring future credit card fraud liability from the City to the payment card providers. ENVIRONMENTAL IMPACT There is no environmental impact associated with this action. FISCAL IMPACT The current fiscal year funding is available in the FY 22-23 budget and future fiscal year funding will be included in the proposed budgets for City Council consideration. Any remaining balances not expended at the end of the fiscal year will be presented to City