Item 23 - City-wide Cashiering Software and Hardware Upgrades

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December 28, 2022 City of Santa Ana Budget Quote 2022 Summary City of Santa Ana (referred to as the “Client”) requested System Innovators Professional Services to provide the following: 1) Real-time Integration to Clariti Government Licensing and Permitting System 2) Real-time Integration to Civic Plus CivicRec Parks and Recreation System 3) File Export Integration - Santa Ana Zoo Ticketing System and selected Vendor - Centaman 4) Peripheral bundle for additional Cashier workstations The Client acknowledges that this is a budgetary quote that was provided with very little definition of scope. Prices are based on an average sized projects of similar interface requirements. Any additions or amendments to the projects listed, or adjustments/clarification to Statements of Work will be handled via the Project Change Request process. This quote is valid for 90 days from the date listed above. Assumptions 1. The Client will employ the human resources necessary to ensure the project is successfully completed on schedule. These resources will include 1) a Project Manager who has the authority to represent the Client in all aspects of this Agreement; 2) subject matter experts who can define the requirements and business rules that dictate the design of the customizations; and 3) technical staff who can provide System Innovators with support for the Client’s computing environment (personal computers, servers, network, software, and so forth) as well as technical support for third-party systems that interface with System Innovators’ software. 2. The Client or Client’s delegate will produce a tested and documented application programming interface (API) to any application to be interfaced with System Innovator products and/or software. 3. The Client will provide System Innovators with remote access to their computing environment so that System Innovators may support the Client with delivery, implementation, and testing of the customized software. System Innovators’ access to the Client’s computing environment may be accomplished through such means as a high- speed virtual private network (VPN) or an Internet-based remote access tool (such as Go to Meeting or Turbo Meeting). 4. The Client will provide a fully functional test system including hardware, software, documentation and any system software and/or upgrades necessary to complete acceptance testing. 5. The Client will install and configure all required personal computers, hardware, software, and communications networking in advance of planned delivery of Systems Innovator’s software and/or services. The Client will inform System Innovators of any changes related to their system configuration. 6. Professional services hours have been estimated based on known requirements as provided by the Client as of the date of this quote. Services are subject to change based on new, or updated requirements. System Innovators 800.963.5000 • Fax: 904.645.8892 9000 Southside Blvd Jacksonville, FL 32256