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Finance and Management Services <br />https://www.santa-ana.org/finance <br />Item # 26 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br />Staff Report <br />December 20, 2022 <br />TOPIC: Debit and Credit Card Merchant Payment Processing Services <br />AGENDA TITLE: <br />Approve an Additional Agreement with Global Payments Direct, Inc. DBA OpenEdge, to <br />Amend the Card Services Terms & Conditions For Government Entities, Incorporated <br />Within the Prior Agreement Entered into with Global Payments Direct, Inc. DBA Total <br />System Services Inc. (also known as TSYS Merchant Solutions) for Debit/Credit Card <br />Merchant Payment Processing Services and Support and Maintenance in the Amount <br />not to Exceed $1,898,400, which Includes a General Contingency of $242,400 <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute a first amendment to agreement with Global <br />Payments Direct, Inc. DBA OpenEdge/TSYS Merchant Solutions for debit/credit card <br />payment processing services, including support and maintenance in an amount not to <br />exceed $1,898,400; which includes a general contingency of $242,400 over the <br />maximum seven-year life of the agreement. The first amendment to agreement <br />includes a base term commencing from December 20, 2022 and expiring December 31, <br />2025, with provision for two renewal options of three years, and one year, respectively <br />ending December 31, 2029. <br />DISCUSSION <br />Global Payments Direct, Inc. ("Global Payments") is a leading provider of merchant <br />processing payment technology and software solutions. In September 2019, Global <br />Integrated Payments, Total System Services Inc. ("TSYS" Merchant Solutions, LLC) <br />combined to form the overarching parent company Global Payments. On December 6, <br />2022, as part of the city-wide Europay, MasterCard, and Visa ("EMV") Chip & PIN <br />cashiering software and hardware upgrade to improve the security of debit/credit <br />payment transactions for Santa Ana residents, City Council approved a renewal <br />agreement with TSYS Merchant Solutions, LLC, DBA Global Payments Direct, Inc. <br />Global Payments will be presenting MasterCard and Visa payment transactions on <br />behalf of the City for all walk-in credit card payments made at City facilities, including, <br />but not limited to, the following: City Hall Cashiering Counters, Police Department Traffic <br />and Records Divisions, and the Santa Ana Zoo and will be providing an "e-Commerce <br />Gateway Transaction Integration". Part of the planned upgrade of the City's cashiering <br />software and hardware systems also includes providing more payment options and <br />