Item 26 - Debit and Credit Card Merchant Payment Processing Services

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First Amendment to Agreement with OpenEdge, DBA Global Payments December 20, 2022 Page 2 fewer restrictions for other City agencies who are currently undergoing information system enhancements and upgrades, such as the Parks, Recreation and Community Services Agency's ("PRCSA") new zoo ticketing system and reservation management system. Subsequent to this City Council meeting, staff will be recommending the approval of both a renewal agreement and an accompanying support and maintenance agreement with System Innovators, a division of N. Harris Computer, for related EMV Chip & PIN credit card hardware purchases and Payment Card Industry Data Security Standard ("PCI DSS") revenue management and cashiering software upgrades. Various City agencies currently use both TSYS and iNovah (System Innovators' revenue management and cashiering software/hardware), to process payments and the receipt of City revenues. A component of this comprehensive upgrade to the City's cashiering and payment system includes contingency options for additional City information systems to integrate into both Global Payments merchant processing services (TSYS & OpenEdge) as well as iNovah. The City's iNovah revenue and management and cashiering software is then scheduled to be integrated into PRCSA's new zoo ticketing system and existing parks and recreation reservation management system, together with the Planning & Building Agency's new land management system, and Finance & Management Services Agency's up -coming new business license software/platform (as an upgrade to the existing legacy system's iNovah integration). OpenEdge is the only common merchant processor for in -person payment transactions for PRCSA's reservation management system and the Santa Ana Zoo's new ticketing system. The City's Treasury & Customer Service Division ("Treasury") of the Finance & Management Services Agency, whose responsible for maintaining all monetary transactions related to City services, is aiming to streamline all in -person debit/credit payment transactions. Fortunately, Global Payments (aka OpenEdge/TSYS) not only has unique institutional knowledge of the City's payment processing systems, but their amalgamation with OpenEdge opens another merchant processing payment method to be utilized by PRCSA and other City agencies in the future if necessary. Global Payments' TSYS merchant payment processing services are already integrated into various City payment systems, the cost to implement an equivalent third -party merchant payment processing service is unknown, but would require new software and substantial additional integration expenses. In addition to merchant payment processing services for the City's walk-in cashiering stations, there are other related critical payment processing agreements such as the City's online cloud -based electronic billing and payment presentation/bill print services, 24-7/365 walk-up payment kiosk services, and over -the -phone interactive voice response and payment services. Based on the synchronization of all of these payment - processing services, the City will achieve full PCI-DSS compliance, thereby transferring future credit card fraud liability from the City to the payment card providers.