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4CSDI <br />Sol PRESENCE LLC <br />Project Roles and Responsibilities <br />Ensuring clear delineation of roles and responsibilities of the SDI team and the City participants is an <br />essential component to project success. Part of our Phase 1 activities includes a discussion of the various <br />roles and responsibilities of the project team, and who on the team will be responsible for what aspects <br />of the project. Each organization is different, with different skills sets and associated strengths. SDI will <br />work with the City's Project Sponsor to help define roles and responsibilities and will provide focused <br />support in the areas that are identified as needing additional support. <br />Optimizing Project Success <br />SDI's approach to project management is to serve as our client's trusted advisor. We view our presence <br />on the project to be that as an extension of the City team, thus representing the City and acting in the <br />best interests of the organization. Our goal is to minimize disruption to the organization as much as <br />possible and mitigate issues and concerns quickly and efficiently, while ensuring the City's interests are <br />prioritized and addressed. <br />Maintaining open lines of communication, monitoring risks and providing risk mitigation strategies are all <br />essential components to help ensure project success. We have a successful track record of working with <br />software vendor teams during the procurement process; this gives SDI a unique advantage in terms of the <br />City's project. SDI is prepared to provide these services through our professional and dedicated project <br />team. <br />Why SDI? <br />We recognize that the City has a choice of consultant firms to assist with this important project. We are <br />also confident that SDI is the best firm to assist the City throughout the process. SDI brings over 25 years <br />of hands-on experience with enterprise software procurement and implementations. We have worked <br />with over 200 West Coast clients and have completed well over 50 enterprise software projects. The SDI <br />team that will be assigned to the City's project is comprised of local southern California resources with <br />years of experience working in and around local government agencies, and the team have all worked in <br />local government operations at some point in their careers. <br />We invite you to speak with our past and current clients to understand what sets SDI apart. We believe <br />you will agree that SDI offers the best combination of California local government experience, knowledge, <br />and expertise to ensure the City's project is completed successfully. <br />Proposal to 4ity of Santa Ana <br />ERP Consulting Services <br />September 9, 2022 <br />