Item 17 - Approve Street Outreach and Engagement Agreement with City Net

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Approve Street Outreach and Engagement Agreement with City Net December 6, 2022 Page 3 One of the beneficial program goals of SMART is to divert 500 calls per month for non - emergency, non-violent, homeless -related services to City Net. During the first six months of SMART's activities and over 1,000 homeless -related calls were diverted on a monthly basis as determined by a detailed examination of the SMART Pilot Program (Exhibit 3). This evaluation of the SMART pilot program includes a detailed analysis of the services provided. Throughout the SMART program Santa Ana Police Department continues responding to calls for service (9,758 transient -related calls); however, the SMART program allowed City Net staff to respond to 4,383 additional calls for service. The SMART response to calls for service is very important because it helps divert non-violent, non -emergency related calls to City Net trained staff and lessen the impact on the Santa Ana Police Department. This diversion of calls appropriately provides the correct response to the SMART program and allows police services to focus on calls for service for criminal activity. The 4,383 calls diverted to City Net is a result of public outreach and marketing of the SMART hotline. These calls for service were comprehensively analyzed to obtain an indicator of responsiveness of SMART services. Incoming Calls/mySanta Ana app Referrals Received — 4,383 Dec. 1, 2021 to May 17, 2022 Direct Calls 2,784 Calls Directed from SAPD/OCFA 589 mySantaAna app requests 570 City Net call for service identified homeless issue in the Field 440 As an indicator of responsiveness of SMART services, average response times to 4,383 calls was 32 minutes, with a time on scene of 21 minutes (see page 5 of Exhibit 3). After analyzing the service calls provided to City Net staff, data analyzed to determine the effectiveness of the response to calls for service provided by SMART. The contact with individuals in the field resulted in the following: • 1,399 individuals contacted (name and date of birth details were obtained), • 472 street exits to shelters (average of two (2) street exits per day), and • 987 individuals enrolled in case management through the countywide homeless management information system and the countywide coordinated entry system (see page 4 of Exhibit 3).