Item 17 - Approve Street Outreach and Engagement Agreement with City Net

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Approve Street Outreach and Engagement Agreement with City Net December 6, 2022 Page 4 Street exits are difficult to obtain and often involve multiple contacts with the same individual to convince them that it is time to get off the street and into shelter, permanent support housing or housing with family or friends. Given these results increasing the contract with City Net will achieve continued services that are critical to address homelessness in the City. On July 19, 2022, City Council approved a six-month amendment to extend the pilot program agreement with City Net through December 31, 2022, and directed staff to continue analyzing the program and identify achievable performance metrics that would be codified within the next SMART contract. Staff and City Net worked together to address City Council direction by incorporating specific performance metrics highlighted by involved Departments as areas where increased outreach could enhance the City's overall mission to reduce homeless activity. To ensure City Net is meeting overall metrics (with particular emphasis on street exits) during the proposed Agreement with City Net (January 1, 2023 through December 31, 2023 with three (3) optional one-year extensions), the proposed SMART contract withholds ten percent (10%) of the total contract value pending a quarterly evaluation of performance by City staff. City Net will submit a refined monthly report to capture information for staff to compare to previous months and determine if they are on track to meet the quarterly goal. These transparent data reports will provide a new level of insight into who is assisted and how the overall rehousing system works. Staff will use these reports to make data driven decisions regarding future program funding, recognizing gaps in populations served and types of services needed. City Net's deliverables for the first year of this Agreement will include the below listed specific metrics, which must be achieved in order for the remaining 10 percent of the contract to be released to City Net: Quarterly Goal Annual Goal Street Exits 150 600 Outreach Contacts 1,312 5,250 COVID-19 Engagements 125 500 Calls Dispatched 1,750 7,000 Case Management 200 800 Since the inception of the SMART in December 1, 2021, City Net has made over 5,826 street contacts and has exited over 976 individuals from the streets of the City and handled 11,017 dispatched calls as of November 27, 2022 (see Exhibit 2). After evaluation, City staff believes that SMART proved to be successful and recommends awarding a new agreement with City Net to allow for the provision of services through