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Santa Ana Zoo Ticketing Software System <br />Page 2 <br />A shared goal between PRCSA and Friends of Santa Ana Zoo is the integration of <br />ticketing processes handled by each entity, resulting in a seamless experience for guests <br />and consistency throughout the organization. Because of the intricacies involved with <br />incorporating both user groups, the review of the RFP proposals and final agreement <br />language took many months. <br />The recommended ticketing solution is on par with those utilized by peer organizations in <br />the community and at large, such as Bowers Museum and Discovery Cube Orange <br />County. The upgrade provides many benefits including: <br />• Improved accessibility and convenience for the public <br />• Improved analytics and data capture to understand trends <br />• Efficiency improvements for staff managing program reservations, rentals, and <br />special events <br />• Safety improvements through better access control of visitors to the zoo and at <br />events <br />• Digitization of processes like reservation tracking, which are currently tracked <br />manually <br />During the course of the RFP process, 39 vendors were notified, 38 vendors downloaded <br />the RFP, and nine vendors submitted a proposal. There were no proposals submitted <br />from local Santa Ana businesses. An evaluation committee reviewed and rated the <br />proposals according to the criteria listed in the RFP: Statement of Qualifications & <br />References, Manner for Performing Services & Schedule and Fee Proposal. The results <br />of the RFP evaluation were as follows: <br />Company <br />Score (300 Max) <br />Centaman, Inc. <br />278 <br />KMIT Solutions <br />256 <br />Anchor Operating Systems, LLC <br />253 <br />Gateway Ticketing Systems, Inc. <br />252 <br />Rocketrez, Inc. <br />194 <br />Amilia Technologies USA, Inc. <br />190 <br />Technotic Sports <br />143 <br />Parkeon, Inc. <br />139 <br />Ticketsearch <br />128 <br />After ratings were finalized, a multi -agency committee worked with Centaman, Inc. to <br />finalize the proposed agreement terms and deployment plan. Additionally, the team <br />worked with System Innovators, FMSA's current merchant provider to establish a plan for <br />necessary integrations. <br />