Item 14 - Security Guard Services at Various City Sites

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RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 32 Rail and Bus Services The SARTC functions as an inter-modal transportation facility along the Orange railroad subdivision, within the Los Angeles San Diego (LOSSAN) corridor. The SARTC serves both Metrolink and Amtrak commuter/passengers seven days per week. Specifically, it serves Metrolink’s Orange County and Inland Empire-Orange County commuter rail service lines, and Amtrak’s Pacific surfliner trains. Six Local OCTA and OCTA Station Link bus service routes are available at or in the immediate vicinity of the SARTC. In addition, the SARTC also leases space to long distance bus service providers as Greyhound and Tres Estrellas de Oro. Workforce Development Services The Santa Ana WORK Center is located within the SARTC. The WORK Center combines resources from various agencies to provide integrated job and workforce development services, including job search assistance, employee referrals and placement, unemployment insurance filing, and career counseling for adults and youths. As part of the WORK Center, the State of California EDD leases an administrative office on the first floor for staff and is not open to the public. The City of Santa Ana and the State EDD lease the two suites on the second floor. The administrative suite averages 14 client visits per day and the referral center suite averages 100 client visits per day. The WORK Center offices on the first and second floors are open from 7:30 AM to 5:00 PM Monday thru Thursday and every other Friday. A security guard under separate contract by the State of California is assigned to the referral center suite during the hours it is open to the public. It is expected that the security company awarded the contract under this RFP will work in cooperation with the security guard assigned to the referral center when necessary. The County of Orange Social Services Agency leases the suite on the third floor and averages 26 client visits per day. The third floor suite is open from 7:00 AM to 5:00 PM, Monday thru Friday. I. SCOPE The City’s objective is to provide deterrence against crimes of vandalism, theft and bodily injury at the SARTC on a twenty-four (24) hour basis. Management of Facility The SARTC is owned by the City of Santa Ana and managed by the Public Works Agency. Onsite property management services are available during normal business hours Monday through Thursday and every other Friday. The office is closed on weekends and 11 days per year for holidays. This post requires highly visible armed security staff with excellent interpersonal skills and the ability to deal with the public in a courteous manner. This post requires extensive public contact. Guards assigned to this post must speak and understand English and be able to write clear and concise reports. Bilingual candidates are preferred and at least one bilingual Spanish speaking guard must be on site at all times. The primary functions of the armed security guards include the following: observe and report any unusual or suspicious activities; respond to emergencies or other disturbances that occur at or on the SARTC property. Security Guard Minimum Qualifications City staff will review the qualifications of the guards assigned to the respective sites. The City reserves the right to disapprove Contractor personnel assigned to this contract. The Contractor will remove and replace immediately any personnel deemed unacceptable to the Contract Manager. Security guards are required to meet the minimum qualifications listed below prior to their initial