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<br />RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 49 <br /> <br />THE SANTA ANA WORK CENTER <br /> <br />The Santa Ana WORK Center is located at 801 W. Civic Center Drive Ste. 200, Santa Ana CA 92701. <br />The WORK Center combines resources from various agencies to provide integrated job and workforce <br />development services, including job search assistance, employee referrals and placement, <br />unemployment insurance filing, and career counseling for adults and youth. The WORK Center suite <br />averages 150 client visits per day. The hours of operation are from 8:00 AM to 5: 00 PM Monday thru <br />Friday. Workshops in both English and Spanish (for limited English speaking adults) take place several <br />times a week. Periodically job fairs are conducted. Attendance at job fairs averages between 20 to 60 <br />people. <br /> <br />I. SCOPE <br /> <br />1. Roving patrol of building interior, include —but not limited to the following tasks: <br />-Ensure that meeting rooms are locked when not in use, <br />-Watch for drug activity, vandalism and graffiti, weapons, alcohol, open food containers and other acts <br />that interfere with or disrupt WORK Center activities <br />-Hourly inspection of public restrooms. <br />-Ensure that all patrons exit the WORK Center as closing time approaches <br /> <br />2. Complete incident and daily operating reports. Provide WORK Center Management copies of reports <br />on a weekly basis <br /> <br />3. Complete electronic reports for incidents in which he/ she is directly involved; take pictures, as needed. <br /> <br />4. Notify Santa Ana Police Department if police intervention is required. <br /> <br />5. Respond, as necessary, to other life safety duties as identified in post orders and standard operating <br />procedures. <br /> <br />6. Direct patrons to areas within the WORK Center as needed. <br /> <br />7. Enforce the WORK Center’s Rules of Conduct. <br /> <br />8. Escort employees, as needed, to parking locations. <br /> <br />9. Required guard qualifications: <br /> <br />-Demonstrated ability to handle and resolve conflicts in an effective manner <br />-Demonstrated judgment in emergency situations <br />-Experience working with people with behavioral/mental health issues and/or criminal background <br />-Physical dexterity; ability to act with urgency in an emergency situation without detaining or striking the <br />offender. <br />Shift Coverage: 1 Security Guard <br />8am to 5pm Monday through Friday <br /> <br />Holiday Coverage: No security guard coverage is required on these holidays. <br /> <br />II. RESPONSIBILITY OF CONTRACTOR <br />The Contractor is to provide one security guard in standard full uniform at the secured south gate entrance <br />to the Police Department. Provide a post management system that includes efficient mechanisms for <br />tour verification, daily activity reports (DARs), and incident reporting (IR).