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<br />RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 52 <br /> <br /> take pictures, as needed, refer to camera files in documenting and identifying offenders. <br />• Notify Santa Ana Police Department if police intervention is required. <br />• Respond, as necessary, to other life safety duties as identified in post orders and standard <br /> operating procedures. <br />• Direct patrons to areas within the Library and the Civic Center. <br />• Report building maintenance and safety concerns as necessary. <br />• Enforce the Safety and Security and Personal Conduct regulations outlined in the Rules <br /> of Conduct. <br />• Mitigate various issues that arise in and around the Library based on Civic Center <br /> activity. <br />• Escort employees, as needed, to parking locations. <br />• Required guard qualifications: <br />• Able to learn or have experience in the use of the library’s security camera system <br />• Security experience in a position involving extensive public contact. <br />• Demonstrated ability to handle and resolve conflicts in an effective manner <br />• Demonstrated judgment in emergency situations <br />• Experience working with people with behavioral/mental health issues and/or criminal <br />background <br />• Physical dexterity; ability to act with urgency in an emergency situation without detaining <br />or striking the offender. <br /> <br />Main Library <br />Shift Coverage: 2 Security Guards <br />1 Supervisor <br />10am to 9pm Monday - Thursday (2 Security Guards, 1 Supervisor) <br />10am to 6pm Friday- Saturday (2 Security Guards, 1 Supervisor) <br /> 12pm to 4pm Sunday (2 Security guards, 1 Supervisor) <br /> <br />Holiday Coverage: No security guard coverage is required. <br /> <br />Newhope Library <br />Shift Coverage: 1 Security Guard <br /> 315pm to 715pm Monday through Thursday <br /> 1015am to 515pm Saturday <br /> <br />Holiday Coverage: No security guard coverage is required. <br /> <br />II. RESPONSIBILITY OF CONTRACTOR <br /> <br />The Contractor shall provide all management, supervision, and overhead for all contractor employees <br />and shall be solely responsible for instituting and invoking disciplinary action of employees not in <br />compliance with Contractor's rules and regulations, as well as any other policy established by the <br />contracting parties. Provide a post management system that includes efficient mechanisms for tour <br />verification, daily activity reports (DARs), and incident reporting (IR). <br /> <br /> <br />CITY HALL, ROSS ANNEX CORRIDOR TO SUPERBLOCK AND O.C. COURTHOUSE LIBRARY <br />PARKING STRUCTURE <br />