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Police Department <br />www.santa-ana.org/pd <br />Item # 22 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />September 20, 2022 <br />TOPIC: Santa Ana Jail Inmate Communication and Digital Services <br />AGENDA TITLE: <br />Approve Agreement with Smart Communications Holdings, Inc. to Provide Inmate <br />Communication and Digital Services (Non-General Fund) <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute an agreement with Smart Communications <br />Holdings, Inc. to provide inmate communication and digital services to the Santa Ana Jail <br />for a five-year period, from November 1, 2022 through October 31, 2027, with an option <br />for two, one-year extensions, in the amount of $650,000, subject to non-substantive <br />changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The State of California Board of State and Community Corrections requires all jails and <br />correctional facilities within the state to provide reasonable access to a telephone beyond <br />those calls which are required by Section 851.5 of the Penal Code. The Federal inmate <br />housing agreements entered into by the City also require inmate access to telephones. <br />Industry standards are increasingly leveraging technology to expand opportunities for <br />inmate communication with friends and family through text and video platforms. The <br />adoption of a tablet-based digital device network will markedly expand the City’s ability to <br />deliver communication, educational, religious, and entertainment content to persons who <br />are incarcerated. <br />On March 23, 2022 the Police Department issued a request for proposals (RFP #22-049) <br />for inmate communications and digital services. On April 19, 2022 a pre-proposal <br />conference was conducted, and on May 20, 2022 the City received proposals from five <br />firms, of which four were responsive. An evaluation committee reviewed and rated the <br />proposals for the following criteria: <br />•Company/Team Experience (15%) <br />•Financial Proposal (30%) <br />•Proposed Solution (35%) <br />•Overall Benefit to the City (20%) <br />The results of the RFP evaluation are as follows: