Item 22 - Santa Ana Jail Inmate Communication and Digital Services

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Santa Ana Jail Inmate Communication and Digital Services September 20, 2022 Page 2 2 9 6 7 Proposer Location Score Smart Communications Seminole, FL 383 Inmate Calling Solutions San Antonio, TX 364 NCIC Longview, TX 335 ViaPath Technologies Falls Church, VA 309 400 Points Possible Smart Communications received the highest score as the most comprehensive solution. Their proposal specifies the lowest overall telephone calling rates at $0.07 per minute across all call types: local, long distance, and international. Smart Communications’ proposed video visitation rate of $0.15 per minute is 40 percent less than each of the other proposers, and the paid entertainment content rate of $0.01 per minute is 80 percent less than other proposals containing paid content. The five-year term specified in the City’s RFP and this agreement was designed to deliver the best possible final product at the lowest possible cost to both the City and persons incarcerated. Implementation of this project requires significant infrastructure improvements to the Jail facility, including network servers and other related hardware, Wi-Fi access points, installation of new conduits and facility-wide cabling, and as many as 400 tablet devices. Smart Communications’ proposal assigns 100 percent of these costs to the vendor, while also delivering services at the lowest overall cost to the inmate population. Smart Communications’ proposal provides for significant no-charge entertainment content, as well as weekly no-charge telephone calling, video visitation, and messaging allotments for all persons incarcerated. The proposal also includes outstanding educational programming opportunities, incorporating full-suite courses from publishers including Khan Academy and i-Pathways. Smart Communications’ educational software also supports the ability for our local education partner, Santa Ana College, to upload full courses including text content, video and multimedia content, and test and quizzes for delivery on-demand. All educational, legal, and religious content is provided without cost of any kind. The inmates housed in the Santa Ana Jail pay for calls beyond mandated allowances and any applicable fees or additional services. Therefore, the City does not anticipate any expenses to be incurred during the period of this agreement. The agreement includes provisions for the inmate communication services provider to pay the City a percentage of inmate gross billable revenue. Revenues from this agreement are estimated at $130,000 annually, based on average telephone usage for calendar years 2019 and 2020 and anticipated digital content engagement. This revenue is composed of the following: •60% of gross billed telephone revenue •50% of digital content purchases