Item 22 - Santa Ana Jail Inmate Communication and Digital Services

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Page 7 of 9 Schedule of Services Agreement | City of Santa Ana system. 70. Customer understands and agrees that the MailGuard LegalTM system does not allow for any electronic copies of Legal Mail to be monitored, reviewed, or investigated. 71. Customer agrees to adhere to all applicable laws in order to maintain the privileged nature of privileged communications while using or supervising the inmates’ use of Provider’s patented MailGuard LegalTM Mail system. Video Visitation 72. Provider will provide at no cost to Customer a fully functional video visitation system for the inmates of Customer’s Facility. Provider is responsible for providing all hardware (i.e. tablets and kiosks), the software (including the operating systems and application software), and all networking requirements needed for operation of the system. Provider shall have the exclusive right over any other vendor to provide the services of and to derive revenue from remote video visitation. 73. Provider’s video visitation system will be accessible to inmates via video visitation kiosks that will be installed in quantities and locations as agreed by the Parties, including onsite video visitation (public) kiosks and/or lobby kiosks. 74. Provider will provide at no cost to Customer the labor, hardware, and software needed for the continued operating, maintaining, and networking of the video visitation system, including any public or lobby kiosks. 75. Provider is responsible for all the costs and future costs associated with any modification, reconfiguration, or upgrade of the video visitation system at Customer’s Facility. These costs do not include the costs of the actual electrical power. 76. Provider will provide Customer with the capability of monitoring the video visitations, except those visitations deemed to be privileged under law between attorney and client. Provider will maintain a record of all parties of the video visitation system for a period of seven (7) years from the time of the visitation. 77. Friends and Family can access and purchase and schedule the video visitation sessions via the Smartjailmail.com website. 78. Remote video visitation will be made available to inmates 7 days a week, in keeping with the same hours and time availability of the inmate phone system. 79. Onsite video visitations shall be provided at no change. Remote video visitations with an attorney shall also be provided at no charge. In addition, Provider will make available to each inmate at Customer’s Facility one free remote video visitation session per week, up to fifteen (15) minutes in length, to satisfy the needs of indigent inmates. 80. Thereafter, remote video visitation sessions (scheduled or on demand) will be billed at $0.15 per minute, subject to change by mutual agreement of the parties. 81. Provider shall pay Customer a commission in the amount of fifty percent (50%) of the revenue collected from use of its remote video visitation system. 82. Provider shall pay commissions to Customer on a monthly basis, no later than thirty (30) calendar days from the end of each calendar month for which the remote video visitation services are provided.