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City Manager Office <br />www.santa-ana.org/city-managers-office <br />Item # 51 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />June 21, 2022 <br />TOPIC: New City Website <br />AGENDA TITLE: <br />Agreement with ProudCity Inc. for City Website Services for a Three-Year Term in an <br />Amount Not to Exceed $131,481 (Non-General Fund) <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute an agreement with ProudCity Inc. for City website <br />services for a three-year term beginning July 1, 2022 and ending June 30, 2025 in an <br />amount not to exceed $131,481, subject to non-substantive changes approved by the <br />City Manager and City Attorney. <br />DISCUSSION <br />In December 2021, the City Manager’s Office launched a cross-departmental project to <br />build a new City website using the ProudCity platform. ProudCity provides digital <br />government solutions, like websites, online forms, payments, meetings and more, to cities <br />of all sizes. ProudCity is powered by WordPress, an open source content management <br />system that is not developer-intensive. This means that the City can easily customize, <br />edit, and update content on the website. The new City website improves access to <br />services and information to the Santa Ana community, as well as empowers those <br />internally who manage our digital services. <br />To build the new City website, the City Manager’s Office led a cross-departmental website <br />team. The website team co-created the following Guiding Principles for the project: <br />1. It’s easy to find information and services. <br />2. Information is easy to understand. <br />3. Everyone has equal access to information and functionality. <br />4. Information and services are available in other languages. <br />5. Information is presented in a way that is agnostic to department and divisions. <br />6. Departments can easily update and change their content on their own, without IT. <br />The website team met for 12 weeks, meeting twice a week and finding time outside of the <br />twice-a-week meetings to work on the new website. A beta version of the new website