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All of the above tasks would be completed by Donna Desmond. Budgetary estimates of <br />goodwill loss can be completed within one to two weeks of request. Appraisal reports can be <br />completed within four to six weeks of receiving all applicable documentation from the <br />business owners. Goodwill loss appraisals are often delayed by business owners' <br />reluctance to provide financial documents, including income tax returns. DDA works closely <br />with project staff and the relocation consultants to ensure business owners understand the <br />necessity of providing such documentation. Further, DDA continues to engage the business <br />owners in order to provide a level of comfort with the process. <br />3. FEES <br />Donna Desmond Associates' fees are highly competitive within the industry. Donna <br />Desmond provides all appraisal services personally to her clients. Therefore, less <br />experienced staff members are not performing appraisal tasks or billing hours for bringing <br />the responsible appraiser up to speed. Ms. Desmond performs all site inspections, owner <br />interviews and meetings with the client and their agents. Unnecessary additional staff <br />members do not provide these services, avoiding duplicative billing. As a result, the <br />appraisal process is streamlined, typically resulting in a more cost effective fee structure for <br />appraisal services, quicker turnaround time and a high level of quality. Fees are included <br />within the separate envelope labeled FEE PROPOSAL. <br />4. CERTIFICATIONS <br />Attachment 3-1: Non -Collusion Affidavit <br />Attachment 3-2: Non -Lobbying Certification <br />Attachment 3-3: Non -Discrimination Certification <br />Caltrans Exhibits <br />8 of 8 <br />RESPONSE TO THE CITY OF SANTA ANA'S RFP FOR ON -CALL RIGHT OF WAY SPECIALTY SERVICES nk <br />