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(9) <br />CITY OF SANTA ANA <br />3. Registered Owner Name Retrieval. <br />a. Retrieve data online from the State of California Department of Motor Vehicles <br />(DMV); <br />b. Provide daily access to registered owner information; <br />c. Validate DMV makes upon return of registered owner information from DMV to <br />ensure proper make of vehicle issued citation; <br />d. Review DMV "No Hit" list to ensure that license plate and state have been <br />entered correctly; <br />e. Daily registered owner name retrieval for all citations without a name on the <br />system. <br />4. Out -of -State Registered Owner Retrieval from State DMV. <br />a. Maintain regularly scheduled communications with DMV offices in the 50 states; <br />b. Maintain regularly scheduled communications with the Transportation Ministries <br />in Canada and Mexico that permit registration and name acquisition; <br />c. Mail collection letters; <br />d. Communicate with individuals outside of the United States who were issued a <br />parking citation by the City. <br />5. DMV Registration Holds/Releases. <br />a. Process DMV holds or releases daily; <br />b. Access DMV records online; <br />c. Capability to release registration holds upon City's request; <br />d. Report monthly holds and payments made at DMV; <br />e. Immediate update of database with monthly payment information from DMV. <br />6. Automated processing of Administrative Review Requests. <br />a. Vendor shall provide tracking and correspondence for all administrative review; <br />b. Vendor shall enter and maintain database of all administrative review, showing <br />current status of each request. System must be integrated with parking citation <br />issuance and processing system. Ensure a result is received for each <br />correspondence; <br />c. Administrative review requests must be entered into the system within two (2) <br />business days from date of receipt; <br />d. Provide inquiry capabilities for citations in the administrative review process; <br />e. Print and mail (by first class mail) all administrative review result letters; <br />f. Notify the City of citations that have been successfully dismissed through the <br />review process and have had payments processed, (or are cancelled) so the <br />City can issue a refund; <br />g. File and store all source documents for ease of retrieval; <br />h. Provide staff to respond to telephone inquiries regarding how to contest a <br />violation, determine outstanding penalty amounts or delinquent fees, identify <br />time frames, and any other pertinent information in order to contest a citation by <br />mail or in -person; <br />i. Link the hearing tracking system to the citation database in real time to obtain <br />citation information such as citation issue date, delinquent date, amount owed, <br />and other citations open with the same license plate numbers; <br />j. Ensure that the computer system is capable of recording data and comments for <br />historical background, suspending action while appeals are under investigation, <br />sort citations by type of violation and/or defense, record case decisions, <br />generate letters and use customized liability reason codes; <br />k. Provide monthly report of review results by citation number. <br />RFP No. 21-128 AUTOMATED PARKING CITATION AND PROCESSING SERVICES Page 18 of 31 <br />