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Finance and Management Services <br />www.santa-ana.org/finance <br />Item # 19 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />January 18, 2022 <br />TOPIC: Utility Billing Software Upgrade Program Management <br />AGENDA TITLE: <br />Approve a Second Amendment to Agreement with E Source Companies, LLC (formerly <br />known as UtiliWorks Consulting, LLC) for Utility Billing Software Upgrade Program <br />Management for an Amount not to exceed $45,936, Which Includes a General <br />Contingency of $4,176 (Non-General Fund) <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute a second amendment to an agreement with E <br />Source Companies, LLC (formerly known as UtiliWorks Consulting, LLC) for project <br />management related to the City’s utility customer service and billing system upgrade in a <br />base amount of $41,760 and a general contingency amount of $4,176, for a total amount <br />not to exceed $45,936 subject to non-substantive changes approved by City Manager <br />and City Attorney. <br />DISCUSSION <br />Beginning in Fiscal Year 2019-20, the Finance and Management Services (“FMSA”), <br />Public Works (“PWA”), and Information Technology (“IT”) agencies undertook <br />development of a program for the implementation of Advanced Metering Infrastructure <br />(“AMI”) to provide modern smart metering services for the City’s water utility operation. In <br />March 2020, the Treasury and Customer Service Division of FMSA (“Treasury”) started a <br />comprehensive upgrade to the City's existing water, sewer, sanitation, and refuse <br />customer information service/utility billing system, “enQuesta”, to ensure the City is <br />keeping up with best practices as they relate to utility customer service, billing technology, <br />and to ensure compatibility with AMI systems. PWA has been working on the planning <br />and design of the Advanced Metering Infrastructure (“AMI”) project. The AMI project <br />involves the replacement of the City’s existing water meters with new smart meters, which <br />are capable of being read automatically and provide the consumer with up-to-date <br />information on their water use. The proposed project is extensive—involving the <br />replacement of approximately 45,000 meters, the upgrade of existing software and <br />integration of new software and database systems, and the installation of a network of <br />data collectors and transmitters.