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Cleaning, Maintenance and Repair, and Painting Schedule <br />The frequency for cleaning and performing maintenance (including painting) at bus shelters and bus stops <br />is presented in Table 2 below and in this Agreement. <br />mySantaAna App <br />Communication regarding maintenance or cleaning requests of the bus stops shall be handled through <br />the City's computerized work order management system, whether presently known as the <br />"mySantaAna" app (the "City App") or otherwise in the future. Company personnel shall use <br />handheld devices such as smartphones or tablets to receive, respond to, and close maintenance <br />requests through the City App. Company shall respond within twenty-four (24) hours to any <br />maintenance or service requests that are received through the City App or otherwise. <br />Cost of Utilities <br />Company shall incur 100% of the cost of all electrical connections, including obtaining all service <br />permits from Southern California Edison (SCE), running electrical conduit and for all metered <br />electrical charges generated by the Street Furniture. <br />Fours of Operation <br />To preserve peace and quiet, maintenance, repairs and replacement of street furniture in residential areas <br />shall be between 7:00 a.m. and 6:00 p.m. seven days per week. Hours for steam cleaning bus shelters and <br />bus stops are between 3:00 a.m. and 9:00 p.m. Monday through Friday and between 5:00 a.m. and 9:00 <br />p.m. on Saturday and Sunday. If complaints are received from residential units, which are at least one <br />hundred (100) feet away from service locations, the Executive Director may direct that services shall be <br />performed between the hours of 7:00 a.m. and 6:00 p.m. Contractor may not make exceptions to these <br />service days and times without advanced written approval from the City. <br />Traffic Control <br />Traffic control shall be provided by Company to ensure that no personnel, equipment, and/or vehicles <br />block lanes without proper warning signs and all required safety measures when performing services <br />under this Agreement. <br />Advertising Services <br />a. Company's obligation is to maximize the revenue of the Advertising Inventory. All ad campaigns <br />in the Advertising Inventory must have a revenue component based on market rates. Company <br />shall not use the Advertising Inventory to bonus additional ad panels to clients that are not <br />purchasing ads in the Advertising Inventory. <br />b. From time -to -time, Company shall evaluate the opportunity to replace the current static ad panels <br />with digital panels and shall do so when it becomes economically feasible and after obtaining <br />approval by the City. <br />Page 19 of 27 <br />