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THE QUALITY MANUAL <br />Table of Contents <br />1. Powers Bros Introduction <br />2. Powers Bros approach in adoption of ISO 9001 <br />3. Terms and Definitions <br />4. Context of the Organization <br />4.1. Understanding the organization and its context <br />4.2. Understanding the needs and expectations of interested parties <br />4.3. Determining the scope of the quality management <br />4.4. Powers Bros. Quality management system and its processes <br />5. Leadership <br />5.1. Leadership and commitment <br />5.2. Policy <br />5.3. Organizational roles, responsibilities, and authorities <br />6. Planning <br />6.1. Actions to address risks and opportunities <br />6.2. Quality objectives and planning to achieve them <br />6.3. Planning of changes <br />7. Support <br />7.1. Resources <br />7.2. Competence <br />7.3. Awareness <br />7.4. Communication <br />7.5. Documented information <br />8. Operation <br />8.1. Operational planning and control <br />8.2. Requirements for products and services <br />8.3. Design and development of products and services (Does Not Apply) <br />8.4. Control of Vendor processes, products, and services <br />8.5. Production and service provision <br />8.6. Release of products and services <br />8.7. ISO 9001 Measurement, analysis, and evaluation <br />8.8. Internal audit <br />8.9. Management review <br />9. Improvement <br />9.1. Nonconformity and corrective action <br />9.2. Continual improvement <br />Appendix I <br />QMS General Process Map (QMSD-202) <br />Appendix 2 <br />QMS Processes and Documents. (QMSD-210) <br />Appendix 3 <br />QMS Process Diagram (QMSD-205) <br />Appendix 4 <br />Monitoring and Measurement Criteria (QMSD-206) <br />Appendix 5 <br />QMS Company Organization Chart (QMSD-201) <br />