Item 20 - Contract for Sewage Grinder Units

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THE QUALITY MANUAL 1. Powers Bros Introduction Powers Bros. Machine is an Industrial Machine Shop specializing in Metal coatings. We have been in business since 1976 servicing Southern California. We rebuild rotating mechanical equipment, pumps, blowers, compressors, and gear boxes for water processing plants, refineries, and industrial facilities. We discovered from the beginning that to continue to build and retain our clients, customer service was essential. We have the most responsive customer service department possible. our customer service representatives are empowered to help you with your need. Powers Bros. provides full machining services to a broad spectrum of clientele. Powers Bros. is committed to servicing our clients at a reasonable price. We will fulfill our customer's needs, exceed their expectations, and provide them with the highest quality products and services in a timely manner. Powers Bros, is dedicated to be a leader in the industrial Repair Industry in Southern California. The true measure of quality at Powers Bros.is customer satisfaction. Because customer Satisfaction and the quality of our products and services are and will continue to be the keys to our competitiveness for years to come. It is increasingly vital for us to understand and use our quality management system to do the best job, the first time, every time. To ensure that our quality management system will continue to provide a solid foundation for success, it is essential that we continually improve our quality management system and related processes. 2. Powers Bros approach in adoption of ISO 9001:2015 Quality Management System (ISO 9001) 1. Meet customer requirements the most important perused goal of being ISO 9001 certified is being able to meet the increasing demands of customers. Powers Bros. by adopting the ISO 9001 is determined to assure the customers of existence of quality through documented procedures and by continually improving management system. 2. Achieve competitive advantage Powers Bros. believes an efficient and effective management system is the foundation of a successful market strategy. A management system that is well-defined and documented, and benefits from merely of a shared understanding of how things are done. The effective ISO 9001 certification expands the market accessibility and provides the upper hand position in customer evaluations. 3. Improve company and service quality by adopting the ISO 9001, Powers Bros. increases the quality of products. and improves the processes across the entire organization. 4. Describe, understand, and communicate the company's processes by attaining ISO 9001 certification Powers Bros. identifies, manages, and monitors and continually improves the business processes 5. Create a professional business culture Powers Bros, has adopted the ISO 9001 to motivate and empower employee. This goal realizes by providing employees with everything they need to perform well, i.e. clear expectations and the tools they need to perform the tasks expected of them, and quick, and timely feedback on their performance.