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" =� -•AF TOTAL QUALITY SERVICE <br />:.� <br />The City of Santa Ana is committed to the principles of Total Quality Service (TQS) in serving its customers. All <br />aspects of the City's service are affected including our commitment to making on -time payment for material and <br />services received. <br />Since vendors, who provide services and/or material to the City are indirectly serving the same customers, it is <br />important for the City to expect vendors to share the same commitment to quality including price, delivery and <br />product quality, as well as timely response and service quality. <br />Therefore, prepare a statement of your "quality commitment" to accompany your bid. The statement should <br />address the following five items in regard to services and/or material provided to the City for your quoted price: <br />1. ON -TIME DELIVERY: a commitment to delivering material & services on <br />or before the promised time. <br />2. TIMELY RESPONSE: a commitment to consistent timely response to all <br />service requests. <br />3, QUALITY AS SPECIFIED: a commitment to provide products and/or <br />service meeting or exceeding the specification at your quoted price. <br />4. QUALITY CONTROL: a commitment to use methods or procedures to <br />assure quality control of service, material and invoicing. <br />5. CUSTOMER SATISFACTION: a commitment to resolve customer <br />concerns regarding the quality of service or material supplied. <br />The quality statement should be included with your bid. It is required as a prerequisite to making your bid <br />responsive and therefore must be submitted before your bid is evaluated. To the extent that your statement <br />enhance the quality of service or material provided to the City, your statement will be incorporated in the terms <br />and conditions of the contract. <br />Please Complete This Self -Rating of Delivery (complete) Performance: <br />Circle One: on time late <br />Previous Orders: 0 4 3 2 1 <br />Service Response Performance: 0 4 3 2 1 <br />Order for items on this bid: 5 4 3 2 1 <br />Write your statement below or on an enclosed separate sheet. <br />Powerg brols. Mqwne inc. S-a-3-aa-A-� <br />Legal Name of Company Date <br />aseu Pow <br />Authorized Signature <br />me (Print) <br />THIS FORM MUST BE COMPLETED AND SUBMITTED WITH E-BID. <br />IFB 21-080 CHANNEL MONSTER SEWAGE GRINDER UNITS PAGE 7 OF 28 <br />