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CITY OF SANTA ANA <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 5 of 39 <br /> <br /> <br />Security Guard Weekly Schedule <br />Day(s) of the Week Time Daily Hours <br />Mon-Wed 9:00am-10:00pm 13 x 3 days = 39 <br />Thursday 9:00am-12:00am 15 <br />Friday 9:00am-12:00am 15 <br />Saturday 10:00am-12:00am 14 <br />Sunday 10:00am-10:00pm 12 <br />Total Weekly Hours 95 <br />Note that posts and hours are subject to change by City of Santa Ana. <br /> <br />B. Security Guard Main Responsibilities & Requirements: <br />1) Maintain direct communication with stakeholders such as City staff and his/her <br />designee, business owners, business employees, residents, visitors and have <br />the ability to share contact information such as a work-cell phone. <br />2) Provide a positive and enforcement presence to deter negative activity and to <br />promote safety in DTSA. <br />3) Monitor, observe, and report illegal activities, suspicious activities, and provide <br />assistance to merchants, businesses, residents, and City staff. <br />4) Visually inspect and observe outdoor designated checkpoints at regular intervals <br />to maintain adequate security coverage throughout DTSA. <br />5) Contact Santa Ana Police Department when necessary upon observance of <br />suspicious behavior or criminal activity such as vandalism. <br />6) Submit daily activity reports within six hours of prior security shift, noting any <br />security incidents, suspicious activities, or calls to Santa Ana Police Department. <br />7) The security guard services include, but are not limited to: patrolling areas by <br />foot, bicycle or street-legal cart; monitoring and responding to security issues, <br />and performing the post orders and pass down duties. <br /> <br />C. Supervisor Requirements <br />1) Has at least 12 months prior work experience as a security guard supervisor. <br />Include this information as part of the requirement for Exh. A., Section 1.02.4. <br />2) Has training and supervisory experience commensurate with the requirements <br />as specified herein. <br />3) Ensure that all posts have an approved security guard at all times and for the <br />duration required. <br />4) Ensure that the Contractor provides an approved security guard for any late, <br />absent or dismissed security guards. <br />5) Act as the liaison between City and Contractor regarding all issues pertaining to <br />security guard and performance. <br />6) Supervisor must be available whenever guard shifts are being performed, <br />including holidays, by telephone to respond to any issues that may arise as <br />EXHIBIT 1