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CITY OF SANTA ANA <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 6 of 39 <br /> <br /> specified herein and respond to any such inquiries in a timely manner while <br />implementing appropriate resolution actions. <br />D. Security Guard Requirements <br />1) English & Spanish language skills required. <br /> <br />2) Abide by all requirements as specified herein. Abide by all legal requirements. <br />3) Abide by all applicable California Bureau of Security and Investigative Services <br />requirements. <br />4) Hold a valid security guard registration.Have at least 12 months prior work <br />experience with a valid security guard registration. <br />5) Wear the appropriate uniform at all times while performing duties. <br />6) Show up on time, as scheduled and work duration of assigned shift. <br />7) Perform all of the Post Orders and Pass Downs as applicable. <br />8) Perform duties in a professional manner at all times, including appropriate <br />behavior and attitude, well-maintained appearance including, but not limited to: <br />covering up inappropriate tattoos, and no jewelry except wedding ring and/or <br />watch. <br />9) Exhibit competent command of the English language and efficient in <br />communicating with the public. <br />E. Uniforms <br />1) Furnish and provide well-maintained matching soft uniforms for each event <br />security guard including but not limited to: jacket, shirt, pants, shoes, raingear <br />(as-needed basis for inclement weather). Must adhere to City’s COVID-19 <br />safety protocols such as wearing a facial covering (mask) when appropriate (i.e. <br />within six feet of any individual). <br />2) Ensure that appropriate identification badges, patches, or screen prints are <br />easily seen by City Staff and all visiting patrons. <br />3) Furnish and provide sufficient quantity of each item above to allow each security <br />guard to have an appropriate number of change outs: shirts and pants on a per <br />shift basis; shoes on an as-needed basis. <br />4) Ensure that all uniforms are clean and well pressed and always look <br />professional. <br />5) Security guards are not to substitute any of the above uniform articles. <br />6) Any security guard who reports to their assigned post and does not have the <br />appropriate uniform must be immediately (within 1 hour) replaced with a guard <br />that has the appropriate uniform. <br />F. Equipment <br />1) Furnish and provide cell phone to facilitate on-site communication between <br />guards, supervisor, business owners, residents, City staff and his/her designee. <br />2) Transportation car/golf cart/electric vehicle (optional element of this RFP): ability <br />to research a transportation car/golf cart/electric vehicle that is street-legal that <br />can be purchased by the contractor on behalf of the City, which will ultimately <br />become City property at the termination of the agreement with proper <br />reimbursement for the cost of the vehicle. Transportation vehicle will be used <br />EXHIBIT 1