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Wednesday, September 8, 2021 Patrol Solutions <br />PROPOSAL Page 3 <br />C. COVER LETTER <br />Julie Castro-Cardenas, Economic Development Specialist II <br />City of Santa Ana – Community Development Agency <br />20 Civic Center Plaza M-25 <br />Santa Ana, CA 92701 <br /> <br /> <br />Dear Julie Castro-Cardenas, <br />Patrol Solutions sincerely appreciates the opportunity to present this proposal for serving the unique <br />security requirements of the City of Santa Ana. It is the goal of my company, Patrol Solutions, to protect <br />your employees, patrons, and property in a responsive and responsible manner. I have partnered with <br />industry-leading security professionals who share my vision of emphasizing customer service in our <br />security. We comprise the leadership of this company, and we all understand how important it is to give <br />each client our full attention and respond whenever things may come up. <br />We take great pride in adapting our security service in order to meet the specific needs of each and every <br />client. Our entire management team, especially Director of Operations Felix Guerrero and the local team, <br />will work to develop strong working relationships with City staff and local law enforcement in order to <br />deliver processes and training requirements specific to this contract. We currently perform very similar <br />services for the Arts District of Los Angeles Business Improvement District, and many of the best <br />practices and protocols we’ve gleaned will be applied to the City of Santa Ana as well. Patrol Solutions <br />constantly analyzes ways in which we can further enhance our services with software, technology, and <br />management in order to support the dynamic needs of our clients. Our officers are trained to maximize <br />safety and security procedures as well as customer service, which is important for positions in which they <br />interact with the public. Our management team places an emphasis on communication and accountability <br />to ensure that the security plan is implemented and executed as best as possible. Felix has great <br />experience managing similar projects. He is also fluent in Spanish and we have officers who are fluent in <br />Spanish, too. <br />Patrol Solutions, LLC (doing business as: Patrol Solutions), is headquartered in Citrus Heights, <br />California, and has been providing armed and unarmed contract security services since 2010. Klinton <br />Kehoe has owned the company since 2016. We are a limited liability company. Our clients include <br />government agencies and municipalities as well as properties and entities in the private sector. PS <br />operates out of six offices throughout California and employs about 140 security officers. PS is licensed <br />as a qualified security patrol operator by the state of California/Bureau of Security and Investigative <br />Services (license number PPO 119966). <br />We have read and reviewed the RFP and understand the nature of the work to be accomplished. Please let <br />us know if we can provide you with any additional information. <br />Respectfully, <br />Carl Cunningham <br />Carl Cunningham, General Manager <br />415-760-8116 | carlcunningham@patrolsolutions.com <br /> <br />EXHIBIT 1