Item 16 - Agreement with Patrol Solutions, LLC for Security Guard Services

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Wednesday, September 8, 2021 Patrol Solutions PROPOSAL Page 4 D. SERVICES PROVIDED Our upper management has direct experience serving clients with multiple sites, including projects involving foot and bike/cart patrols for properties spread out over several city blocks. Patrol Solutions has been providing security services for public and private entities since 2010. Some of our current clients are the Arts District of Los Angeles, the City of San Francisco Human Services Agency, and the Contra Costa Water District. Our upper management team, including our director of operations, our general manager, and our Bay Area regional manager, has direct experience with the management of major government contracts. Now that these managers are part of Patrol Solutions, they can apply all of their knowledge and expertise for the City of Santa Ana security plan. Felix Guerrero, who would serve as the project manager for this contract, has direct experience managing the security contract for the City of Glendale, which included unarmed security for libraries, public buildings, and 27 parks. We will manage the security program and provide the City of Santa Ana with trained and qualified unarmed security officers for all of the requested service hours. These officers will conduct all duties as described in the scope of work of the RFP. Officers assigned to this contract will meet the requirements specified in the RFP as well, including having English and Spanish language skills. Patrol Solutions will provide officers with uniforms and all of their equipment, including cellphones, guard tour system, and any bicycles and/or electric carts. General Approach to the Scope of Work It is the goal of Patrol Solutions that all of our security services will ensure the safety of patrons, vendors, and your employees. By providing a visible presence, our officers serve as a visual deterrence to crime and other unwanted activities. By performing their duties in an engaged, alert, and responsive manner, officers will create a safe environment for everyone. Whenever possible, officers will assist patrons, vendors, and City employees as long as doing so does not compromise their security duties. Patrol Solutions will use our training and managerial resources in order to implement a site assessment and training program throughout the transition and delivery of the work plan. Led by Felix Guerrero, our local team will be able to focus on what matters most: officer development with the goal of customer service and asset protection. Felix will serve as the designated project manager. For the benefit of the City, our officers, managers, and client will be supported by our manned 24/7 watch commander station. Every shift, we have mobile field team managers who conduct on-site supervision and support. Delivery of service will not just be in the field. Jennifer Pinelo and the team at the local office are available to help officers with HR matters, uniforms, inquiries, and schedule changes if needed. We know the tasks required and are prepared to evaluate and improve wherever possible. Our experienced and knowledgeable security management team begins by reviewing your stated needs. After assessing current security, our team then designs a security program customized to your requirements and tailored specifically for the designated downtown area. In particular, PS pays special attention in addressing the following factors: 24/7 Field Team Manager Program – Field team managers are available 24/7 via phone, text, and email. They conduct proactive site checks and ensure that field officers are performing up to standards. They evaluate officers’ uniforms and equipment, review daily activity reports, and assist with any patrol or protocol modifications. Their time of visit varies from day to day. FTMs are mobile (in marked security vehicles) and also respond to any emergencies or incidents. They not only supervise and manage the officers in the field, but also reward and discipline them. If necessary, FTMs can assist in cross- training officers. At PS, our FTMs personally take initiative to visit sites, thereby providing a visible EXHIBIT 1