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1 <br />EXHIBIT A SUBSCRIPTION <br />AND SUPPORT <br /> <br /> <br />FOR SUBSCRIPTION, SUPPORT AGREEMENT BETWEEN BALANCING ACT AND <br />the City of Santa Ana. <br /> <br />1. Client Information. <br />Name: City of Santa Ana, CA <br />Contact Person: Waldo Barela <br />Phone: 714-647-5428 <br />Email: wbarela@santa-ana.org <br /> <br /> <br /> <br />2. SUPPORT SERVICES <br /> <br /> <br />A. Balancing Act staff will provide one (1) training session via web conference for <br />client staff. The training session will cover the following items: <br /> <br />i) Setting up site, general orientation, strategic advice <br /> <br />ii) Unlimited technical support and help understanding how to use <br />features <br /> <br /> <br />B. Balancing Act staff will be reasonably available during business hours and days to <br />provide technical support and strategic advice, as requested. <br /> <br />3. SUBSCRIPTION AGREEMENT <br />A. Design and Launch of the Site (s) <br />i) Client will have access to design and launch Site (s) beginning on <br />the date of execution of the agreement. <br /> <br /> <br />B. Li ve Site (s) <br /> <br />ii) The Site (s) shall include the Balancing Act Simulate for Budget, <br />Prioritize and Taxpayer Receipt products. <br /> <br />iii) Client is responsible for selecting and uploading all content specific <br />to its intended use of the Balancing Act products, including <br />categories, subcategories, supporting information, additional <br />details, numerical amounts, pictures, graphs or videos. <br /> <br />iv) Client is solel y responsible for the time and cost associated with <br />content creation and inpu tting.