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2 <br /> <br />4. SUPPORT SERVICES <br /> <br />A. Administration and Site Support <br /> <br />i) Balancing Act will provide up to two (2) hours per live site each <br />month of Site administration, maintenance and support, including <br />Client and user support during the Term. Support Services include, but <br />may not be limited to the following: <br /> <br />• Gener al user support (password reset, site navigation issues, site <br />utilization questions, etc.) <br /> <br />ii) Any Support Services requested by Client other than Site <br />administr ation, maintenance and support will be con sidered custom <br />development and billed to client as outlin ed in Exhibit C. <br /> <br />