My WebLink
|
Help
|
About
|
Sign Out
Home
Browse
Search
Item 13 - Professional Service Agreement with Property Registration Champions, LLC (ProChamps)
Clerk
>
Agenda Packets / Staff Reports
>
City Council (2004 - Present)
>
2021
>
12/07/2021 Regular
>
Item 13 - Professional Service Agreement with Property Registration Champions, LLC (ProChamps)
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
8/17/2023 11:50:26 AM
Creation date
8/17/2023 11:50:10 AM
Metadata
Fields
Template:
City Clerk
Doc Type
Agenda Packet
Agency
Clerk of the Council
Item #
13
Date
12/7/2021
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
45
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
Daniella Kieselhorst dkieselhorst@prochamps.com Compliance Director <br />Danielle has a broad knowledge of property preservation, default servicing, and risk <br />analysis. During her tenure with Wells Fargo, she shaped processes and procedures, <br />interpreted registration ordinances, handled escalated issues, and built relationships <br />with communities. Danielle's background has enabled her to lead the Compliance <br />Team by confirming that the platform collects and analyzes all available evidence to <br />create a registration obligation. When necessary, research and confirm evidence to <br />ensure an accmate understanding of the registration obligation and pw-sue ongoing <br />compliance of every property with evidence of an obligation to register. <br />Juana (Angel) Esindu aesindu@prochamps.com Customer Support Director <br />As Support Director, Angel's daily endeavor is to be a company-wide catalyst to <br />recognize and promote excellence in the customer experience while driving continuous <br />improvement. She also inspires and influences change in the perspective of front-line <br />customer service both internally and externally. From this platform, we can assist with <br />building better communities, help fight blight, and assist in protecting the public's <br />health, safety, and welfare. <br />The primary function of the Support Team is to resolve all customer issues swiftly and <br />professionally. Angel's team works with both Governmental staff and responsible parties across all our <br />partnered communities through every aspect of the registration program and every phase of the <br />registration process. Angel's commitment to service is evident in her team's active involvement in all <br />customer-related issues and collaborative approach to bringing every challenge to a positive result for the <br />community. <br />Michael Baldwin mbaldwin@prochamps.com Sr. Solutions Architect I Systems Administrator <br />Mike's team is responsible for building and maintaining our best-in-class, cloud- <br />based property registration platform. Mike has spearheaded several projects at <br />PROCHAMPS, including implementing a network infrastructure at the corporate <br />and satellite offices to include servers, phones, and the internet. fn addition, Mike <br />is the solutions architect/project manager for several critical business web <br />applications, including the "At-Risk" and Short-Term Rental identification <br />platform. <br />Mike's team ensures that all data sources available to the City are integrated into the platform and updated <br />regularly for analysis. The team also provides custom integration capability allowing registration data to <br />be incorporated into the City systems automatically.
The URL can be used to link to this page
Your browser does not support the video tag.