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Daniella Kieselhorst dkieselhorst@prochamps.com Compliance Director <br />Danielle has a broad knowledge of property preservation, default servicing, and risk <br />analysis. During her tenure with Wells Fargo, she shaped processes and procedures, <br />interpreted registration ordinances, handled escalated issues, and built relationships <br />with communities. Danielle's background has enabled her to lead the Compliance <br />Team by confirming that the platform collects and analyzes all available evidence to <br />create a registration obligation. When necessary, research and confirm evidence to <br />ensure an accmate understanding of the registration obligation and pw-sue ongoing <br />compliance of every property with evidence of an obligation to register. <br />Juana (Angel) Esindu aesindu@prochamps.com Customer Support Director <br />As Support Director, Angel's daily endeavor is to be a company-wide catalyst to <br />recognize and promote excellence in the customer experience while driving continuous <br />improvement. She also inspires and influences change in the perspective of front-line <br />customer service both internally and externally. From this platform, we can assist with <br />building better communities, help fight blight, and assist in protecting the public's <br />health, safety, and welfare. <br />The primary function of the Support Team is to resolve all customer issues swiftly and <br />professionally. Angel's team works with both Governmental staff and responsible parties across all our <br />partnered communities through every aspect of the registration program and every phase of the <br />registration process. Angel's commitment to service is evident in her team's active involvement in all <br />customer-related issues and collaborative approach to bringing every challenge to a positive result for the <br />community. <br />Michael Baldwin mbaldwin@prochamps.com Sr. Solutions Architect I Systems Administrator <br />Mike's team is responsible for building and maintaining our best-in-class, cloud- <br />based property registration platform. Mike has spearheaded several projects at <br />PROCHAMPS, including implementing a network infrastructure at the corporate <br />and satellite offices to include servers, phones, and the internet. fn addition, Mike <br />is the solutions architect/project manager for several critical business web <br />applications, including the "At-Risk" and Short-Term Rental identification <br />platform. <br />Mike's team ensures that all data sources available to the City are integrated into the platform and updated <br />regularly for analysis. The team also provides custom integration capability allowing registration data to <br />be incorporated into the City systems automatically.