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SERVICE AGGREEMENT —All INCLUSIVE 100% WARRANTY <br />• A copy of the company's service report with all pertinent information regarding the service(s) are <br />to be signed with a copy left at the Fleet Services office; and a copy is to be emailed to <br />ESosa@santa-ana.org with the invoice. <br />• All hoses replaced in the maintenance or repair under this agreement are to be new and free of <br />defects. <br />• All parts, (excluding hoses) used in the maintenance or repair under this agreement are to be <br />new or certified rebuilt unless approved by the City's Fleet Services Manager or his/her designee. <br />• All repairs shall be guaranteed for a minimum of 120 days, new equipment installations shall be <br />covered under the manufactures warranty from the date of installation. <br />• All inspections are to be performed during regular City business hours. <br />• Invoices shall include a summary of the service or repair; with itemized parts and materials if <br />applicable; a copy of the service order must accompany invoices and must be sent to the same <br />Fleet Services email address above. <br />• Although not required for normal maintenance a C-10 electrical contractors license was included <br />to cover any repairs that may require this skill set. <br />Standard Service Type Included in All Inclusive Agreement: <br />Each visit will include, but will not be limited to the elements outlined under the "Preventative <br />Maintenance General Terms" <br />All Consumables <br />All Service Parts <br />All Compressor Major and Minor Rebuilds — Including electric motors <br />All Equipment warranty and parts fulfillment 100% full coverage during the term of the agreement <br />All Scheduled required labor <br />All Unscheduled emergency labors <br />Weekly service visits with a minimum of 5 hours on site <br />365/24/7 station remote monitoring <br />On Site Response time on full station outage- 6 hours or less <br />On Site Response, partial station outage — 24 hours or less <br />Dedicated Service Van and Technician <br />On site storage of daily and weekly required consumables <br />TruStar Energy will install a Wireless Communication Panel on Site to provide real time/ Minute by <br />Minute status of the CNG station. This Communication panel will log station operation and activity to help <br />predict maintenance failure before they happen. This information will be available on a cloud -based server <br />for both TruStar Energy and the customer. This allows TruStar to provide 365/24/7 station monitoring. <br />PREVENTATIVE MAINTENANCE — General Terms <br />• TruStar Technician will be on site weekly to provide maintenance services. <br />• TruStar Technician will visit with site manager at the beginning of the site visit to get a list of <br />any known deficiencies that require attention and need correction. <br />10225 Philadelphia Court One North Lexington Avenue 1928 32nd Ave NW <br />Rancho Cucamonga, CA 91730 White Plains, New York 10601 Rochester, MN 55901 <br />