Item 29 - On -Call HVAC Maintenance and Repair Services

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Allison Mechanical, Inc. has a broad understanding of the on call HVAC Maintenance and Repair Services in a municipal setting as outlined in the RFP. Allison Mechanical, Inc.'s regional managers are experienced union trained HVAC professionals who once served as field technicians. All have gained their HVAC knowledge from union training and hands-on experience before making the transition to regional managers. This experience facilitates prompt and concise decisions to how best to serve our customers' HVAC needs. Most of our technicians have participated in the United Association five-year apprenticeship hands-on training program taught by qualified industry leaders of UA Local 250 and local 364. The training of UA Local 250 and Local 364 members is considered among the best in the nation. In fact, our Journeypersons consistently enroll in continued education classes at the UA Training Centers, which help them to keep up on current industry changes, upgrades, certifications and general knowledge important to maintain the quality service one would expect from a qualified company. Allison Mechanical, Inc. understands the highlights, key features and distinguishing points of the Proposal. We are pleased to provide our proposal to provide industry leading preventative maintenance and repair services to your facilities to maintain the equipment in order to prevent costly and disruptive equipment failures. It is our goal to keep your facilities operating at the highest level. Our experience in providing the City's requested services to other Southern California municipalities provides a unique advantage for Allison Mechanical, Inc. in understanding the specific needs of the City of Santa Ana. Allison Mechanical, Inc. is qualified, trained and committed to the proper maintenance and rapid response necessary to reduce unnecessary equipment down time. Our long history and experience servicing government offices provides first-hand insight to the demands on the City to provide ongoing services to its employees and members of the public it serves. We take pride in our ability to maintain the equipment to reduce down time and when an emergency arises, we respond by any means necessary to get your facilities up and running in the shortest time possible. Allison Mechanical, Inc. plans to meet those needs by: • Assigning a dedicated Project Manager who will ensure customer satisfaction at all times. • Assigning a Service Manager who will facilitate repeated provision of services at every opportunity. • Assigning a Service Supervisor who will work hand in hand with the Technicians to ensure that the City's expectations are exceeded. • Assigning a team of Primary and Secondary Technicians who will be qualified, trained and equipped individuals ready to spring into action at any moment. • Providing industry leading maintenance and repair services on schedule as recommended by manufacturer and the requirements of the RFP. 2