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Human Resources <br />https://www.santa-ana.org/hr <br />Item # 37 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />August 17, 2021 <br />TOPIC: Renew Agreement with Third Party Administrator (“TPA”) for Claims <br />Administration Service <br />AGENDA TITLE: <br />Approve renewal of Agreement between the City of Santa Ana and AdminSure, Inc. <br />RECOMMENDED ACTION <br />1. Authorize first optional two (2)-year extension for Agreements A-2018-210 and A- <br />2018-211 <br />2. Authorize the City Manager, in his/her discretion, to administratively exercise the <br />second and final two (2)-year extension. <br />DISCUSSION <br />The City currently utilizes AdminSure, Inc. (“AdminSure”) to provide the City's self-insured <br />third-party administration services for General Liability and Workers' Compensation <br />claims. The selection of AdminSure resulted from an RFP process in 2018. The <br />Agreement provided a three (3)-year term expiring August 2021, with two (2) subsequent <br />optional two (2)-year renewal terms. <br />AdminSure is experienced and reputable, and has the personnel and systems capable of <br />providing third-party administration services the City desires. AdminSure provides a lower <br />cost for administering claims in providing appropriate claims staffing, confidential claims <br />management and investigation, strategic defense approach, and management of cost <br />savings programs such as the Return to Work program which resulted in savings to City <br />in 2020 of approximately $810,000. Through the first three years of the Agreement, <br />AdminSure has worked diligently and effectively to close the large backlog of old open <br />General Liability claims and proactively manage incoming claims in a timely manner, to <br />the benefit of the City. <br />In undertaking the performance of this Agreement, AdminSure represents that it remains <br />knowledgeable in the field and that any services provided by AdminSure under this <br />Agreement will be performed in compliance with such standards as may reasonably be <br />expected from a Third Party Administrator in this field.