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<br /> <br /> <br /> <br />Coronavirus Emergency Rental Relief Fund for Tenants Page | 10 <br />Program Guidelines as of November 3March 1, 20210 <br />Step 2. Select the option to “Register” and create your account information. <br /> <br />Passwords must be eight letters long, have one upper case and one number and <br />one special character. <br /> <br />Step 3. After registering, log into your email account and click on the email from <br />Neighborly, follow the instructions to confirm your email. <br /> <br />Step 4. Return to the Neighborly portal at <br />https://portal.neighborlysoftware.com/santaanaca/participant/Login and “Sign In” <br />using your account information. <br /> <br />Step 5. Read the instructions for the application and proceed to enter your <br />household’s information into the application portal. <br /> <br />Step 6. If you have not done so already, write a letterprovide the Declaration of <br />COVID-19-Related Financial Distress to your landlord notifying them that you are <br />unable to pay your rent due to COVID-19 related hardship and explain how COVID- <br />19 has impacted you.u (see sample letters in English, Spanish and Vietnamese). <br />Upload a copy of this letter to your application portal. <br /> <br />Step 7. Upload the supporting documents as requested by the application portal. <br />Applications will be reviewed to ensure the correct documents have been uploaded <br />in order to receive assistance. <br /> <br />Step 8. Make sure you have completed all information properly and correctly before <br />submitting. <br /> <br />Important! Applications cannot be submitted without all of the supporting <br />documents. <br /> <br />YOU CANNOT EDIT YOUR APPLICATION ONCE IT HAS BEEN SUBMITTED. <br />Formatted: Font: (Default) Arial, 12 pt <br />EXHIBIT 5EXHIBIT 1