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<br />NEOGOV SERVICES AGREEMENT
<br />V020121
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<br />Document.
<br />If you are placing such an Order on behalf of a legal entity, you represent that you have the authority to bind such entity
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<br />Document and Schedule(s), and Special Conditions (if any).
<br />1.Provision of Services. Subject to the terms of this Agreement NEOGOV hereby agrees to provide Customer with
<br />access to its SaaS Applications and Professional Services (each defined below) included or ordered by Customer
<br />LQ WKH DSSOLFDEOH OUGHULQJ DRFXPHQW (FROOHFWLYHO\ UHIHUUHG WR DV WKH ³SHUYLFHV´). Customer hereby acknowledges
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<br />Agreement entered into as of the date of your signature on an applicable Ordering Document or use of the Services
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<br />agreements or representations and warranties.
<br />2.SaaS Subscription.
<br />a)SXEVFULSWLRQ GUDQW. ³SDDS ASSOLFDWLRQV´ PHDQV HDFK SURSULHWDU\ NEOGOV ZHE-based software-as-a-service
<br />application that may be set forth on an Order and subsequently made available by NEOGOV to Customer,
<br />and associated components as described in the Service Specifications made available to Customer by
<br />NEOGOV. Subject to and conditioned on Customer's and its Authorized Users' compliance with the terms and
<br />conditions of this Agreement, NEOGOV hereby grants to Customer a limited, non-exclusive, non-transferable,
<br />and non-sublicensable right to (a) access and use, and to permit Authorized Users to access and use, the
<br />SDDS ASSOLFDWLRQV VSHFLILHG LQ WKH OUGHU VROHO\ IRU CXVWRPHU¶V LQWHUQDO, QRQ-commercial purposes; (b)
<br />generate, print, and download Customer Data as may result from any access to or use of the SaaS
<br />Applications; and (c) train Authorized Users in uses of the SaaS Applications permitted hereunder (these rights
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<br />employees, agents, contractors, consultants who are authorized by Customer to access and use the Services
<br />under the rights granted to Customer pursuant to this Services Agreement and (ii) for whom access to the
<br />Services has been purchased hereunder. You may not access the SaaS Applications if you are a direct
<br />competitor of NEOGOV or its affiliates. In addition, you may not access the SaaS Applications for purposes
<br />of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive
<br />purposes.
<br />b)Delivery and Subscription Term. NEOGOV delivers each SaaS Application by providing Customer with online
<br />access. When you access NEOGOV SaaS Applications, you are accepting it for use in accordance with this
<br />Agreement. Unless otherwise specified in an applicable Ordering Document, SaaS Subscriptions shall
<br />commence on the Effective Date and remain in effect for twelve (12) consecutive months, unless terminated
<br />earlier in accordance with this Agreement (tKH ³IQLWLDO THUP´). TKHUHDIWHU, SDDS SXEVFULSWLRQV VKDOO
<br />DXWRPDWLFDOO\ UHQHZ IRU VXFFHVVLYH WZHOYH (12) PRQWK WHUPV (HDFK D ³RHQHZDO THUP´ DQG WRJHWKHU ZLWK WKH
<br />IQLWLDO THUP, FROOHFWLYHO\, WKH ³THUP´) XQOHVV D SDUW\ GHOLYHUV WR WKH RWKHU SDUW\, DW OHDVW WKirty (30) days prior to
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<br />renew this Agreement, or unless terminated earlier in accordance with this Agreement. NEOGOV shall provide
<br />Customer access to the SaaS Applications within a reasonable time following the Effective Date unless
<br />otherwise agreed.
<br />c)Content and Program Documentation. Should Customer purchase access to SaaS Applications containing
<br />audio-YLVXDO FRQWHQW (³LLFHQVHG CRQWHQW´), NEOGOV grants to Customer a non-exclusive, non-transferable,
<br />and non-sublicensable license, during the applicable Term, for Authorized Users to access and view the
<br />Licensed Content within the SaaS Application. Customer shall not permit the Licensed Content to be, or
<br />appear to be, reproduced, performed, displayed, or distributed on, as part of or in connection with any website
<br />or other online area other than the SaaS Application. Customer shall not edit, alter, modify, combine with other
<br />Exhibit A
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