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1 <br />NEOGOV SERVICES AGREEMENT <br />V020121 <br /><RX DJUHH WKDW E\ SODFLQJ DQ RUGHU WKURXJK D NEOGOV VWDQGDUG RUGHULQJ GRFXPHQW (WKH ³OUGHU´ RU ³OUGHULQJ <br />DRFXPHQW´) \RX DJUHH WR IROORZ DQG EH ERXQG E\ WKH WHUPV DQG FRQGLWLRQV VHW IRUWK KHUHLQ. ³GRYHUQPHQWMREV.FRP´, <br />³NEOGOV´, ³ZH´, DQG ³RXU´ PHDQV GRYHUQPHQWMREV.FRP, IQF.(GED ³NEOGOV´) DQG, ZKHUH DSSOLFDEOH, LWV DIILOLDWHV; <br />³CXVWRPHU´, ³\RX´, ³\RXU´ PHDQV WKH GRYHUQPHQWMREV.FRP FOLHQW, FXVWRPHU, RU VXEVFULEHU LGHQWLILHG LQ WKH OUGHULQJ <br />Document. <br />If you are placing such an Order on behalf of a legal entity, you represent that you have the authority to bind such entity <br />WR WKH WHUPV DQG FRQGLWLRQV RI WKH OUGHULQJ DRFXPHQW DQG WKHVH WHUPV DQG, LQ VXFK HYHQW, ³\RX´ DQG ³\RXU´ DV XVHG LQ <br />WKHVH DJUHHPHQW WHUPV VKDOO UHIHU WR VXFK HQWLW\. ³AJUHHPHQW´ VKDOO EH XVed to collectively refer to this NEOGOV <br />SHUYLFHV AJUHHPHQW (WKH ³SHUYLFHV AJUHHPHQW´), GRFXPHQWV LQFRUSRUDWHG KHUHLQ LQFOXGLQJ WKH DSSOLFDEOH OUGHULQJ <br />Document and Schedule(s), and Special Conditions (if any). <br />1.Provision of Services. Subject to the terms of this Agreement NEOGOV hereby agrees to provide Customer with <br />access to its SaaS Applications and Professional Services (each defined below) included or ordered by Customer <br />LQ WKH DSSOLFDEOH OUGHULQJ DRFXPHQW (FROOHFWLYHO\ UHIHUUHG WR DV WKH ³SHUYLFHV´). Customer hereby acknowledges <br />DQG DJUHHV WKDW NEOGOV¶V SURYLVLRQ DQG SHUIRUPDQFH RI, DQG CXVWRPHU¶V DFFHVV WR, WKH SHUYLFHV LV GHSHQGHQW <br />DQG FRQGLWLRQHG XSRQ CXVWRPHU¶V IXOO SHUIRUPDQFH RI LWV GXWLHV, REOLJDWLRQV DQG UHVSRQVLELOLWLHV KHUHXQGHU. TKLV <br />Agreement entered into as of the date of your signature on an applicable Ordering Document or use of the Services <br />FRPPHQFHV (WKH ³EIIHFWLYH DDWH´). TKH AJUHHPHQW VXSHUVHGHV DQ\ SULRU DQG FRQWHPSRUDQHRXV GLVFXVVLRQV, <br />agreements or representations and warranties. <br />2.SaaS Subscription. <br />a)SXEVFULSWLRQ GUDQW. ³SDDS ASSOLFDWLRQV´ PHDQV HDFK SURSULHWDU\ NEOGOV ZHE-based software-as-a-service <br />application that may be set forth on an Order and subsequently made available by NEOGOV to Customer, <br />and associated components as described in the Service Specifications made available to Customer by <br />NEOGOV. Subject to and conditioned on Customer's and its Authorized Users' compliance with the terms and <br />conditions of this Agreement, NEOGOV hereby grants to Customer a limited, non-exclusive, non-transferable, <br />and non-sublicensable right to (a) access and use, and to permit Authorized Users to access and use, the <br />SDDS ASSOLFDWLRQV VSHFLILHG LQ WKH OUGHU VROHO\ IRU CXVWRPHU¶V LQWHUQDO, QRQ-commercial purposes; (b) <br />generate, print, and download Customer Data as may result from any access to or use of the SaaS <br />Applications; and (c) train Authorized Users in uses of the SaaS Applications permitted hereunder (these rights <br />VKDOO FROOHFWLYHO\ EH UHIHUUHG WR DV WKH ³SDDS SXEVFULSWLRQ´) . ³AXWKRUL]HG UVHUV´ PHDQV (L) CXVWRPHU <br />employees, agents, contractors, consultants who are authorized by Customer to access and use the Services <br />under the rights granted to Customer pursuant to this Services Agreement and (ii) for whom access to the <br />Services has been purchased hereunder. You may not access the SaaS Applications if you are a direct <br />competitor of NEOGOV or its affiliates. In addition, you may not access the SaaS Applications for purposes <br />of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive <br />purposes. <br />b)Delivery and Subscription Term. NEOGOV delivers each SaaS Application by providing Customer with online <br />access. When you access NEOGOV SaaS Applications, you are accepting it for use in accordance with this <br />Agreement. Unless otherwise specified in an applicable Ordering Document, SaaS Subscriptions shall <br />commence on the Effective Date and remain in effect for twelve (12) consecutive months, unless terminated <br />earlier in accordance with this Agreement (tKH ³IQLWLDO THUP´). TKHUHDIWHU, SDDS SXEVFULSWLRQV VKDOO <br />DXWRPDWLFDOO\ UHQHZ IRU VXFFHVVLYH WZHOYH (12) PRQWK WHUPV (HDFK D ³RHQHZDO THUP´ DQG WRJHWKHU ZLWK WKH <br />IQLWLDO THUP, FROOHFWLYHO\, WKH ³THUP´) XQOHVV D SDUW\ GHOLYHUV WR WKH RWKHU SDUW\, DW OHDVW WKirty (30) days prior to <br />WKH H[SLUDWLRQ RI WKH IQLWLDO THUP RU WKH DSSOLFDEOH RHQHZDO THUP, ZULWWHQ QRWLFH RI VXFK SDUW\¶V LQWHQWLRQ WR QRW <br />renew this Agreement, or unless terminated earlier in accordance with this Agreement. NEOGOV shall provide <br />Customer access to the SaaS Applications within a reasonable time following the Effective Date unless <br />otherwise agreed. <br />c)Content and Program Documentation. Should Customer purchase access to SaaS Applications containing <br />audio-YLVXDO FRQWHQW (³LLFHQVHG CRQWHQW´), NEOGOV grants to Customer a non-exclusive, non-transferable, <br />and non-sublicensable license, during the applicable Term, for Authorized Users to access and view the <br />Licensed Content within the SaaS Application. Customer shall not permit the Licensed Content to be, or <br />appear to be, reproduced, performed, displayed, or distributed on, as part of or in connection with any website <br />or other online area other than the SaaS Application. Customer shall not edit, alter, modify, combine with other <br />Exhibit A