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<br />rules, technology, industry practices, patterns of system use, Updates and Upgrades, and availability of third-party
<br />services.
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<br />7. Maintenance; Modifications; Support Services.
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<br />a) Maintenance, Updates, Upgrades. NEOGOV maintains NEOGOV¶V KDUGZDUH DQG VRIWZDUH LQIUDVWUXFWXUH IRU
<br />the Services and is responsible for maintaining the NEOGOV server operation and NEOGOV database
<br />security. NEOGOV may in its sole discretion, periodically modify, Update, and Upgrade the features,
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<br />correction of the Services or underlying NEOGOV software that NEOGOV makes generally available to its
<br />customers of the same module, excluding Upgrades. UpdatHV DUH DXWRPDWLF DQG DYDLODEOH XSRQ CXVWRPHU¶V
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<br />of the Services or underlying NEOGOV software such as platform updates, and major product enhancements
<br />and/or new features that NEOGOV makes commercially available. NEOGOV shall have no obligation to
<br />provide Upgrades to customers and retains the right to offer Upgrades free of cost or on a per customer basis
<br />at additional cost. NEOGOV shall have no liability for, or any obligations to, investments in, or modifications
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<br />due to a modification, Update, or Upgrade of the Services.
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<br />b) Training Materials; Support. Primary training of NEOGOV Services is conducted by self-review of online
<br />PDWHULDOV. NEOGOV¶V SUH-built, online training consists of a series of tutorials to introduce the standard
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<br />by Customer Personnel conducting day-to-day activities.
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<br />c) Implementation. For Services requiring implementation, NEOGOV implementation supplements the Training
<br />Materials and is conducted off-site unless otherwise agreed in the Ordering Document. NEOGOV personnel
<br />will provide consultation on best practices for setting up the Services, answer Customer questions during the
<br />implementation period, and ensure Authorized User Admins grasp the system.
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<br />d) Support. Phone support for the Services is available to Customer Monday through Friday, excluding NEOGOV
<br />holidays. Online support for the Services is available 24 hours a day, seven days a week. The length of time
<br />for a resolution of any problem is dependent on the type of case.
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<br />e) Limitations. Unless otherwise specified in the Ordering Document, this Agreement does not obligate NEOGOV
<br />to render any maintenance or support services that are not expressly provided herein, including, but not limited
<br />to data uploads, manual data entry, migration services, data conversion, refinement, purification, reformatting,
<br />SQL dump, or process consultation.
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<br />8. NEOGOV Intellectual Property. NEOGOV shall exclusively own all right, title and interest in and to all pre-existing
<br />and future intellectual property developed or delivered by NEOGOV including all Services, products, systems,
<br />software (including any source code or object code) or Service Specifications related thereto, Updates or
<br />Upgrades, trademarks, service marks, logos and other distinctive brand features of NEOGOV and all proprietary
<br />ULJKWV HPERGLHG WKHUHLQ (FROOHFWLYHO\, WKH ³NEOGOV IQWHOOHFWXDO PURSHUW\´). TKLV AJUHHPHQW GRHV QRW FRQYH\ RU
<br />transfer title or ownership of the NEOGOV Intellectual Property to Customer or any of its users. All rights not
<br />expressly granted herein are reserved by NEOGOV. Other than recommendation use or as required by law, all
<br />use of NEOGOV Trademarks must be pre-approved by NEOGOV prior to use. Trademarks shall include any word,
<br />name, symbol, color, designation or device, or any combination thereof that functions as a source identifier,
<br />including any trademark, trade dress, service mark, trade name, logo, design mark, or domain name, whether or
<br />not registered.
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<br />9. Data Processing and Privacy.
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<br />a) Customer & Platform Data. ³CXVWRPHU DDWD´ VKDOO PHDQ DOO GDWD WKDW LV RZQHG RU GHYHORSHG E\ CXVWRPHU,
<br />whether provided to NEOGOV by Customer or provided by a third party to NEOGOV in connection with
<br />NEOGOV¶V SURYLVLRQ RI SHUYLFHV WR CXVWRPHU, LQFOXGLQJ PHUVRQQHO RU JRE SHHNHU PURIile Data collected,
<br />loaded into, or located in Customer data files maintained by NEOGOV. NEOGOV intellectual property,
<br />including but not limited to the Services and all derivative works thereof, NEOGOV Confidential Information,
<br />and Platform Data do not falO ZLWKLQ WKH PHDQLQJ RI WKH WHUP ³CXVWRPHU DDWD´. CXVWRPHU H[FOXVLYHO\ RZQ DOO
<br />right, title, and interest in and to all Customer Data. Customer grants NEOGOV a license to host, use, process,
<br />display, create non-personal derivative works of, and transmit Customer Data to provide the Services.
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<br />or any user, including statistical or other analysis and performance information related to the provision and
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