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<br /> <br /> <br /> Page 10 <br />IVR <br />Business Tax <br />SSO ADFS <br /> <br />The first stage of the project is the Initiation stage and a key deliverable for that phase is the Project Charter. The charter will define deliverables in <br />further detail. The charter will also contain a detailed mapping of all the scope elements to a specific project deliverable. Avocette will provide a <br />project charter template or alternatively use The City of Santa Ana’s template should they so wish. <br /> Agency Departments <br />The scope of this implementation includes the following agencies and departments: <br /> Planning <br /> Building <br /> Public Works <br /> Code Enforcement <br /> Finance/Accounting <br /> Police Department <br /> Administrative Services <br /> Information Technology <br /> GIS <br /> <br /> Methodology <br />Avocette will be observing the Avocette Implementation Methodology (AIM) for the delivery of the project; however, Avocette has found some <br />additional steps and processes over and above the AIM that allow for the solution to be developed in a more iterative fashion. This approach will <br />present the user experience early to gain feedback well before being presented in its entirety.